GREETER

TS RESTAURANTS GROUP; Kailua (HI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employee Assistance Program

Paid Time Off

Free employee meals

Meal discounts

Holiday Pay

Job summary

T S Restaurants in Kailua Kona, HI is hiring a Guest Services Host to warmly welcome guests and manage reservations with a focus on aloha spirit. You will guide seating, answer questions about hours and menu items, and assist guests in a fast-paced, friendly environment.

No prior experience required; 16+ age minimum and training provided. This role emphasizes teamwork, safety, and delivering excellent hospitality aligned with our values.

Qualifications

• Guest-oriented with a customer-first mindset.
• Ability to work under pressure in a fast-paced setting.
• Must be at least 16 years old and able to pass training.
• Willing to learn and follow safety and health guidelines.

Responsibilities

• Greet guests and assist with dining arrangements.
• Manage reservations and seating using OpenTable or book system.
• Answer questions about hours, menu items, and holidays.
• Seat guests and provide menus, utensils, and supplies.
• Maintain a clean, organized greeter station and restrooms.

Skills

Guest oriented

Active listening

Communication

Teamwork

Friendly

Working under pressure

Safety awareness

Neat appearance

Tools

Point of Sale system

Job description

Job Details: Job Location: Dukes Kona - Kailua Kona, HI 96740, Salary Range: $16.00 - $20.00 Hourly, JOIN OUR OPENING TEAM!

T S Restaurants is preparing to open Duke's Kona this December. This is a chance to build something special, rooted in aloha, teamwork, and genuine hospitality.

T S Restaurant employees are required to apply our values in every aspect of their position: ‘Ohana, Continuous Improvement, Serving our Communities, Pride in our Employees, and Fun!

BENEFITS

• Medical, Dental, and Vision insurance for qualifying employees
• Free access to counseling and well being coaching through Employee Assistance Program
• Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off: Vacation and Sick Leave
• Employee Meal Program with FREE Fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
• Holiday Party
• Legacy of Aloha Scholarship Program

POSITION SUMMARY

Provide the highest level of quality and service to our guests. Act as the first point of contact for guests as they arrive at the restaurant and assist them with their dining arrangements.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.
• Assist Servers in making table assignments for guests based on reservation size, time, and restaurant availability according to restaurant systems (reservation book or Open Table).
• Follow T S protocol and inform manager on duty for all noted guest allergies.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Seat guests correctly at assigned table and provide them with necessary supplies such as menus, silverware, high chairs etc.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting co-workers.
• Effectively organize and utilize restaurant reservation wait sheet.
• Operate the electronic pager system according to wait sheet and table availability.
• Learn each Server’s name and corresponding section each shift and effectively rotate seating based on table availability.
• Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu as well as clean and restock the Greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.
• Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

Qualifications: POSITION QUALIFICATIONS

• Guest Oriented - Ability to take care of the customers’ needs while following T S procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

SKILLS & ABILITIES

Experience: No previous experience required, however it is preferred. Computer Skills: None required; however, experience with Point of Sale System a plus. Certificates & Licenses: Must take and pass all training tests 90% or higher. Must be at least 16 years of age.

PHYSICAL REQUIREMENTS

(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time) Stand Constantly Squat or Kneel Occasionally Walk Constantly Bend Frequently Use hands / fingers Frequently Lift/carry 11-20 lbs Constantly Reach Outward Frequently Lift carry 21-50lbs Occasionally Reach above shoulder Occasionally Push/pull 10-25lbs Frequently Climb (stairs) Frequently + Push/pull 26-40lbs Occasi‑ly Sense of Sound (Hear verbal requests by guests, coworkers, and managers) Vision (Near, Distance, Color, Peripheral, Depth Perception) Ability to wear Personal Protective Equipment (PPE) (Non Slip shoes)

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high-pressure.

T S has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and T S reserves the right to change this job description and/or assign tasks for the employee to perform, as T S may deem appropriate.