Greek Speaking Player Support Specialist - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 16,000 - 24,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Paid training

Career development

Performance bonus

Job summary

Mercier Consultancy Group ищет грекоязычного специалиста по поддержке игроков в Болгарии. Вы будете прямо взаимодействовать с геймерами через чат и социальные сети, помогать с техническими вопросами и настройками аккаунтов в индустрии Gaming & Esports.

Требуется свободное владение греческим языком и английский для взаимодействия с международной командой. Гарантируется полностью оплачиваемый тренинг, релокация в Софию и привлекательный бонус по итогам работы.

Qualifications

• Носитель либо свободное владение греческим языком.
• Своеобразное владение английским для работы с международной командой.
• Опыт поддержки пользователей в игровой индустрии приветствуется.

Responsibilities

• Оказывать качественную поддержку геймеров через чат, email и социальные сети.
• Разрешать технические вопросы, проблемы с аккаунтом и биллинг в экосистеме Gaming & Esports.
• Знать и объяснять детали игр клиента, помогать в навигации по страничкам и руководствам.

Skills

Greek language

English proficiency

Customer support

Gaming knowledge

Job description

Описание:

Greek Speaking Player Support Specialist Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career growth through our exclusive network of jobs in Bulgaria, ensuring candidates find the perfect professional match in a thriving market. We are seeking a passionate gamer to join a global leader in the Gaming & Esports sector for an exciting Greek Speaking Player Support Specialist position in Bulgaria. This role is perfect for a communicator who understands the nuances of modern gaming culture and wants to build a career in a fast-paced, international environment.

Задачи:

• Provide high-quality support to gaming enthusiasts via chat, email, and social media channels.
• Resolve technical queries, account issues, and billing concerns within the Gaming & Esports ecosystem.
• Maintain a deep understanding of the client’s gaming titles to provide expert guidance to the player base.
• Effectively translate game documentation and support resources from English to Greek.
• Escalate critical bugs and platform issues to the technical development teams to ensure a seamless gaming experience.
• Contribute to a positive and engaging community environment for players in the Greek market.
• Represent the brand with professionalism while staying authentic to the gaming industry culture.

Требования:

• Native or fluent Greek (spoken and written).
• Proficiency in English to collaborate with international teams.
• Valid EU passport or work authorization for Bulgaria.
• A genuine passion for Gaming & Esports and familiarity with modern gaming trends.
• Strong problem-solving skills and a player-centric attitude.
• Ability to relocate to Sofia for this on-site Greek Speaking Player Support Specialist position in Bulgaria.

Условия:

• Competitive Monthly Salary.
• Fully Paid Training on gaming support platforms.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on quality metrics.
• Career development opportunities within the vibrant Gaming & Esports industry.
• And Much More...

Life in Bulgaria Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and a booming modern economy. Bulgaria is known for its beautiful landscapes, ranging from the stunning Balkan Mountains to the sunny Black Sea coast, providing the perfect backdrop for a balanced lifestyle. The climate in Bulgaria is equally appealing, with four distinct seasons that make outdoor adventures accessible year-round. Sofia, the capital, is a vibrant hub that attracts young professionals from all over the world, making it an ideal destination for your new career chapter. Relocating to Bulgaria is a seamless experience, especially with our support, and you will quickly find that the cost of living is highly favorable. From the world-class culinary scene to the high quality of life, Bulgaria is an incredible place to work and thrive.