GRC Client Onboarding Associate

Agency; Richmond (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO

Federal holidays

401(k)

Healthcare stipend

Gym stipend

Team lunches

Job summary

Agency Cybersecurity is seeking an entry-level Compliance Account Coordinator to support client engagements and certification efforts. You will work with senior account managers, engineers, and compliance specialists to guide startup founders and operations leaders through SOC 2 and ISO 27001 readiness, delivering professional, responsive service.

This role blends structured coordination with client-facing support.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 1+ year of customer service, client support, or account coordination.
• Strong organizational and project management skills with high attention to detail.
• Excellent written and verbal communication skills.
• Interest in cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
• Familiarity with CRM or GRC software (HubSpot, Salesforce, Vanta, Drata, or similar).

Responsibilities

• Support client onboarding for compliance engagements, ensuring a professional, responsive, and smooth experience.
• Serve as a day-to-day point of contact for clients, providing timely communication and high-quality customer support.
• Coordinate and track SOC 2, ISO 27001, HIPAA, and other compliance projects from kickoff through audit readiness.
• Draft and edit information security policies and procedures under the guidance of senior team members.
• Collect, organize, and validate evidence documentation to support client compliance controls.
• Schedule and document client meetings, take detailed notes, and manage follow-up tasks to maintain project momentum.
• Maintain and update client records within the CRM (e.g., HubSpot or Salesforce) and compliance management platforms (e.g., Vanta, Drata).
• Monitor client project timelines, ensuring internal communication and deliverables are completed on schedule.
• Collaborate across internal teams (sales, compliance, engineering, audit support) to ensure cohesive service delivery.
• Identify opportunities to strengthen client relationships and improve service delivery processes.
• Assist in preparing client reports and progress updates for internal and external stakeholders.

Skills

Customer service

Project coordination

Communication skills

CRM familiarity

Education

Bachelor's degree

Tools

HubSpot

Salesforce

Vanta

Drata

Job description

Agency Cybersecurity is seeking an entry-level Compliance Account Coordinator to support client engagements and certification efforts. You will work with senior account managers, engineers, and compliance specialists to guide startup founders and operations leaders through SOC 2 and ISO 27001 readiness, delivering professional, responsive service.

This role blends structured coordination with client-facing support.