Entry-Level Compliance & Client Success Coordinator

Agency Cybersecurity; Richmond (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

10 days PTO

11 paid federal holidays

401(k) with 4% company match

Monthly healthcare stipend

Gym membership stipend

Weekly team lunches and in-office sn a

Job summary

Agency Cybersecurity is seeking an energetic Compliance Account Coordinator in Richmond, VA. This entry-level role supports client engagements, guiding startups through SOC 2 and ISO 27001 processes with clear, professional communication.

You will coordinate projects, draft and edit information security policies under senior guidance, maintain client records in HubSpot or Salesforce, and help ensure a responsive, accurate client experience on a fast-paced onboarding and audit readiness journey.

Qualifications

• Bachelor’s degree preferred (or equivalent professional experience).
• 1+ year of customer service, client support, account coordination, or client-facing experience.
• Strong organizational and project management skills with high attention to detail.
• Excellent written and verbal communication skills.
• Empathetic, responsive communication when working with clients.
• Interest in cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
• Familiarity with CRM or GRC software (HubSpot, Salesforce, Vanta, Drata).
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Team-oriented mindset with strong problem-solving and collaboration skills.
• Proactive, positive attitude with a commitment to continuous learning.

Responsibilities

• Support client onboarding for compliance engagements, ensuring a professional, responsive, and smooth experience.
• Serve as a day-to-day point of contact for clients, providing timely communication and high-quality customer support.
• Coordinate and track SOC 2, ISO 27001, HIPAA, and other compliance projects from kickoff through audit readiness.
• Draft and edit information security policies and procedures under the guidance of senior team members.
• Collect, organize, and validate evidence documentation to support client compliance controls.
• Schedule and document client meetings, take detailed notes, and manage follow-up tasks to maintain project momentum.
• Maintain and update client records within the CRM (e.g., HubSpot or Salesforce) and compliance management platforms (e.g., Vanta, Drata).
• Monitor client project timelines, ensuring internal communication and deliverables are completed on schedule.
• Collaborate across internal teams (sales, compliance, engineering, audit support) to ensure cohesive service delivery.
• Identify opportunities to strengthen client relationships and improve service delivery processes.
• Assist in preparing client reports and progress updates for internal and external stakeholders.

Skills

Customer Service

Organization

Communication

Problem Solving

Teamwork

Education

Bachelor’s degree

Tools

HubSpot

Salesforce

Vanta

Drata

Job description

Agency Cybersecurity is seeking an energetic Compliance Account Coordinator in Richmond, VA. This entry-level role supports client engagements, guiding startups through SOC 2 and ISO 27001 processes with clear, professional communication.

You will coordinate projects, draft and edit information security policies under senior guidance, maintain client records in HubSpot or Salesforce, and help ensure a responsive, accurate client experience on a fast-paced onboarding and audit readiness journey.