Graveyard Slot Attendant & Guest Tech

The Heights Casino; California; Presencial; USD 30.000 - 50.000; Jornada completa

Descripción de la vacante

A local casino in California is seeking a technician to troubleshoot and repair slot machines. Ideal candidates will possess excellent math and communication skills, as well as a valid California Driver's license. Responsibilities include diagnosing malfunctions, performing maintenance, providing exceptional customer service, and ensuring compliance with gaming regulations. Candidates must pass a drug screen and qualify for a Tribal Gaming License. This position requires occasional evening and weekend work.

Formación

• Must pass pre-employment drug screen.
• Must be age 18 and older.
• Ability to follow directions, written or oral.

Responsabilidades

• Diagnose and repair minor slot machine malfunctions.
• Perform cleaning and upkeep of slot machines.
• Provide exceptional service to guests and employees.

Conocimientos

Excellent math skills

Excellent written and verbal skills

Customer relation skills

Interpersonal skills

Organizational skills

Educación

Current California Driver's license

Must qualify for Tribal Gaming License

Descripción del empleo

Perform minor troubleshooting of slot machines. Perform minor repairs of the slot machines such as paper jams, etc. Complete slot machine fills, jackpots, short pays, etc. Assist our guests in their enjoyment of the casino

Responsibilities:

· Properly diagnose minor slot machine malfunctions and repair them, or call in a Slot Technician for major repairs.

· Consistently perform slot machine cleaning and minor upkeep.

· Respond to Floor calls in a timely manner.

· Complete the filling of slot machines that are empty.

· Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

· Gain a basic understanding of the pay outs and play of the various slot machines we have.

· Maintain security of equipment records and funds.

· Observe that all our guests are playing properly, and that the slot machines are not being defrauded or damaged by the guests or employees.

· Follow policies and procedures as they relate to technical and customer service operations. Provide input on how policies and procedures may be streamlined to enhance performance or improve safety and security of company assets or to improve customer service.

· Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect The Heights’ high standard of excellence.

· Use proper interpersonal skills when dealing with customers and employees.

· Share information with other departments to facilitate their successful performance.

· Ensure compliance with Tribal, State, Federal, and NIGC regulations.

· Ensure control/protection of company assets.

REQUIRED QUALIFICATIONS:

Current California Driver’s license.
Must pass pre-employment drug screen.
Must qualify for Tribal Gaming License.
Excellent math skills.
Excellent written and verbal skills.

PREFFERED QUALIFICATIONS:

Ability to maintain effective, friendly working relationships with department head and employees.
Must have the ability to learn and adapt quickly as business levels increase or situations change.
Must maintain a friendly, professional attitude at all times.
Must be able to represent the company and the tribe positively, enthusiastically and politely to our guests and help maintain a pleasant work atmosphere for other employees.
Excellent organizational, communication and interpersonal skills.
Work nights, weekends and holidays as required.
Qualifications:

Should have good customer relation skills.
Must qualify for Tribal Gaming License.
Ability to follow directions, written or oral.
Indian Preference.
Must pass pre-employment drug screen test.
Must be age 18 and older.
Work Environment and Physical Demands

· Working environment consists of various levels of smoke, noise, light, heat, and cold.

· Must be able to lift 50 pounds, reach, and bend. Must be able to stand, walk for periods of six or more hours.

· Must be able to respond to visual and aural cues.

· Must be able to operate in physically and mentally stressful conditions.

· Must have the manual dexterity to use a computer keyboard, micros touch screen and phone.

This job description is subject to the following conditions:

· The Heights gives hiring preference first to members of the Trinidad Rancheria and then to members of all other federally recognized tribes.

· All candidates must be able to obtain and maintain a valid Tribal Gaming License once employed.

· All candidates are subject to pre-employment drug screening. Once employed, all employees are subject to random drug and alcohol screening.

· This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

· The Heights reserves the right to make changes to the job description

This is an alcohol and drug free workplace with mandatory testing. Indian preference. For more information, please contact Human Resources 707-825-2722.

The Heights Casino
5 Minutes off the 101 in Trinidad
Above the Northern California Coastline
27 Scenic Drive
Trinidad , CA 95570
1-800-684-2464