Grand Central Barista

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meal per shift

Gym membership discount

Room discounts at Marcus Hotels &

Discounts at Marcus Restaurants

Free parking

Theatres coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

Job summary

Marcus Hotels & Resorts is seeking a Barista at the Grand Geneva Resort & Spa in Lake Geneva, WI. You will take orders, craft beverages, and deliver a warm guest experience across multiple service points.

The role requires a high school diploma, guest-focused attitude, and the ability to multitask in a fast-paced resort environment. Benefits include meals, discounts, and career growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Hospitality, customer service or barista experience preferred.
• Strong communication skills and ability to relate to guests.
• Ability to work independently and in teams; collaborative.
• Detail-oriented, organized and able to multitask in a fast-paced environment.

Responsibilities

• Fully understand the menu, ingredients, preparation and service standards.
• Deliver service with proper presentation and product knowledge of Grand Geneva and Starbucks offerings.
• Follow standards for merchandising, stocking, rotating and storing products.
• Handle guest orders from start to finish, ensuring satisfaction.
• Maintain flow of dishes to the kitchen and restock supplies.
• Operate the Micros POS system and handle cash accurately.
• Manage designated stations with multitasking and side work.
• Process guest checks and close out paperwork, addressing guest concerns as needed.

Skills

Hospitality

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Flexibility

Education

High school diploma

Tools

Micros POS

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Barista at the Grand Geneva Resort & Spa, you'll be responsible for taking orders and crafting drinks with a friendly smile and swift precision.

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Barista at the Grand Geneva Resort & Spa, you'll be responsible for taking orders and crafting drinks with a friendly smile and swift precision. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Fully understand the menu, including ingredients, preparation, and service standards for beverages and dishes.
• Deliver excellent service accents, including proper presentation and product knowledge of Grand Geneva and Starbucks offerings.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Handle guest orders from start to finish, ensuring complete satisfaction.
• Maintain efficient flow of soiled dishes to the kitchen and restock clean supplies in the restaurant.
• Efficiently operate the POS system (Micros) and follow proper cash handling procedures.
• Manage designated stations with proficiency in multitasking and side work completion.
• Process guest checks and submit closing paperwork promptly, addressing any guest complaints as needed.

What do you bring to the role?

• High school diploma or equivalent required; prior hospitality, customer service or barista experience preferred.
• Strong communication skills and familiarity with the hospitality industry.
• Ability to build effective relationships with management, staff, and the public.
• Works well independently and in teams; must be a collaborative team player.
• Detail-oriented, highly organized, and able to multitask and prioritize effectively.
• Outgoing, pleasant personality with the ability to work under pressure.
• Physically able to stand, walk, lift up to 25 lbs., and perform various tasks.
• Flexible availability, including days, nights, weekends, and holidays.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.