Graduate Programs Support Services Program Manager

Arizona State University; Glendale (AZ); Hybrid; USD 54,000 - 76,000; Full time

Job summary

Arizona State University is hiring a Graduate Programs Student Services Manager to support the MS in Supply Chain Management programs, including West Valley campus and online students. The role coordinates graduate program operations, advising, events, budgeting, and student communications under the Associate Director’s guidance.

The position serves as the point of contact for students from orientation through graduation and may require occasional work at Tempe campus for trainings and meetings.

Qualifications

• Experience supporting graduate programs or higher education operations.
• Strong coordination and multi‑stakeholder communication skills.
• Ability to manage budgets and events for academic programs.

Responsibilities

• Advise MS in Supply Chain Management students through orientation to graduation.
• Coordinate academic schedules and calendar planning for graduate programs.
• Support budget oversight and processing of expenses/disbursements.
• Plan and execute events and program activities with faculty and staff.
• Manage international student communications and retention initiatives.
• Oversee a cross-campus experiential learning trip and related activities.

Skills

Student services

Graduate programs

Operations coordination

Communications

Budgeting

Job description

Job Profile

Job Family

Time Type

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Job Description

The W. P. Carey School of Business is hiring a Graduate Programs Student Services Manager to support the MS in Supply Chain Management programs, including West Valley campus and online students. The Program Manager coordinates and manages graduate business program operations, including academic advising, event and program management, daily operations, student communications, curriculum support, budget processes, and student retention strategies under the guidance of the Associate Director.

The Graduate Programs Student Services Manager will serve as the point of contact for MS in Supply Chain Management students and will support students from orientation through graduation.

This position will be based at the West Valley campus during on-campus days and may be required to work on the Tempe campus on occasion for trainings, workshops, required meetings, and program needs. Because this position is based at West Valley while much of the broader Program Operations team is based at Tempe, success in this role requires strong organization, sound judgment, follow-through, initiative, and the ability to manage day‑t‑day program needs independently and effectively.

This position requires someone who can demonstrate high‑quality, detail‑oriented work and manage many administrative tasks while maintaining a professional presence. The Program Manager must be aware of and responsive to students' needs and concerns in a service‑oriented work environment with an elevated level of professional communication and confidentiality. More than half of the student population is international, so cultural awareness, discretion, and thoughtful communication are essential.

This position is part of the larger Program Operations team working together to provide responsive, student-centered support and to build and maintain strong relationships with graduate students and internal partners. Management and support of various stakeholders such as college leadership, faculty, academic departments, admissions, recruiting, and university partners is expected.

With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid remote option, the Graduate Programs Student Services Manager is responsible for executing program strategies, advising domestic and international graduate business students, tracking academic progress, coordinating academic schedules, collaborating with faculty, supporting budget oversight, processing expenses and disbursements in accordance with the program budget, executing events, managing projects, planning academic calendars, and supporting continuity across the Program Operations team.

This position also oversees the planning and execution of an out‑of‑state experiential learning trip designed to connect students with industry, applied learning opportunities, and career‑related professional development.

If you enjoy helping others succeed in a higher education