Graduate Admissions Officer

The University of Bridgeport; Bridgeport (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k employer match

Life insurance for employee and dependents

Tuition benefits for employee, spouse, and dependents

PTO program

Flexible work schedules and potential work-from-home opportunities

Job summary

The University of Bridgeport is looking for a Graduate Admissions Officer to handle student recruitment and support enrollment activities. This role emphasizes high-touch customer service and maintains knowledge of academic programs and financial aid.

Candidates should hold a Bachelor’s degree and 6 months of experience in admissions or customer service. Benefits include medical, dental, vision insurance, and tuition benefits.

Qualifications

• 6 months of experience in admissions in a post-secondary educational environment or sales and customer service experience.
• Ability to work well in a fast-paced team environment.
• Knowledge of all university academic programs, policies, and procedures.

Responsibilities

• Facilitate all enrollment activities for graduate students.
• Assess student needs and present information on University support.
• Serve as liaison with cooperating departments to provide extensive student support.
• Follow up with prospective students via various communication methods.
• Collect necessary enrollment documents and paperwork.
• Coordinate and host prospective student webinars.
• Participate in recruitment events and open houses.

Skills

High-touch customer service skills

Communication skills

Active listening skills

Collaborative abilities

Problem-solving skills

Education

Bachelor’s degree

Tools

MS Office

SonisWeb

Slate

Datatel Colleague

Job description

Overview

University of Bridgeport is seeking candidates for the position of Graduate Admissions Officer. This position recruits prospective students, facilitates admission requirements, and provides support and guidance to prospective students throughout the enrollment process. This position will be located in Bridgeport, Connecticut.

Responsibilities

• Facilitate all enrollment activities for students pursuing graduate enrollment with emphasis on inquiries and applications.
• Assess student needs and present information on how the University of Bridgeport can support personal, academic, and professional goals.
• Serve as liaison with cooperating departments, delivering extensive student service and support.
• Provide appropriate follow up with prospective students via phone, email, text, and in-person outreach.
• Collect necessary documents and paperwork toward enrollment (applications, transcripts, etc.).
• Liaise with faculty regarding applicant information; advocate for students and communicate effectively with university stakeholders.
• Coordinate, schedule, and host prospective student webinars.
• Maintain strong knowledge of program curriculum, costs, financial aid, and career outcomes for both full-time and part-time options.
• Participate in Graduate and Undergraduate open houses and accepted student days.
• Participate in local travel, in-person and virtual recruitment events.
• Assist students with reviewing their bills and submitting and accepting financial aid awards.
• Register students for classes and advise on course load.
• Build and develop relationships with UB’s corporate partners.
• Conduct work in a safe manner and follow safety practices.

Qualifications

Minimum Required Qualifications:

• Education, Training and Experience: Bachelor’s degree and 6 months of experience in admissions in a post-secondary educational environment or sales and customer service experience.

Knowledge, Abilities, and Skills

• Extensive high-touch customer service skills.
• Communication and active listening skills.
• Collaborative and problem-solving abilities.
• Knowledge of all University academic programs, policies, and procedures.
• Proficient in MS Office and SonisWeb; Slate and Datatel Colleague experience preferred.
• Ability to work well in a fast-paced team environment.

Work Environment and Physical Requirements

The job may require travel for recruitment events and the ability to work in a dynamic office environment. See the original job description for full details on physical requirements and working conditions.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k employer match
• Life insurance for employee and dependents
• Tuition benefits for employee, spouse, and dependents
• PTO program
• Flexible work schedules and potential work-from-home opportunities

This job description does not constitute an employment agreement and is subject to change by the employer. The University of Bridgeport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.