GPU-Accelerated NVMe Storage Support Engineer

Graid Technology Inc.; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Graid Technology Inc. is seeking a Customer Support Engineer (Post-Sales) to be the primary technical partner for customers after the sale. You will own installation, reproduction, troubleshooting, and performance tuning of our GPU-accelerated RAID solution in Linux-based environments.

Collaborating with Engineering, Product, and Sales teams, you will ensure seamless deployments and exceptional customer outcomes. Linux expertise is core; Windows knowledge is a bonus.

Qualifications

• Must have hands-on Linux system administration experience with shell scripting, package management, and kernel-level tuning.
• Deep knowledge of Linux storage subsystems including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools.
• Ability to diagnose complex issues using logs, traces, performance metrics, and controlled reproduction setups.
• Experience with GPU hardware (e.g., NVIDIA) and understanding accelerators interaction with storage I/O.
• Strong networking fundamentals (TCP/IP, DNS/DHCP) and familiarity with automation/scripting (Bash, Python).
• Excellent communication skills and ability to create precise technical documentation and guide customers through issue resolution.

Responsibilities

• Onboard customers and guide installation, configuration, and integration of our Linux-based GPU-accelerated RAID solution.
• Troubleshoot and reproduce issues by building clean environments, isolating variables, and delivering actionable resolutions.
• Investigate performance, latency, and storage pipeline interactions to recommend tuning for NVMe, GPU acceleration, PCIe, and OS subsystems.
• Advocate for customers by communicating issues to Engineering, submitting bug reports, and influencing product improvements.
• Create runbooks, diagnostic scripts, and technical guides to strengthen internal and customer-facing knowledge bases.

Skills

Linux system administration

Linux storage subsystems

GPU hardware

Networking fundamentals

Scripting (Bash/Python)

Technical documentation

Tools

PerfMon

WPA/ETW traces

Docker

Kubernetes

Job description

Graid Technology Inc. is seeking a Customer Support Engineer (Post-Sales) to be the primary technical partner for customers after the sale. You will own installation, reproduction, troubleshooting, and performance tuning of our GPU-accelerated RAID solution in Linux-based environments.

Collaborating with Engineering, Product, and Sales teams, you will ensure seamless deployments and exceptional customer outcomes. Linux expertise is core; Windows knowledge is a bonus.