NVMe / PCIe Storage Support Engineer

Graid Technology Inc.; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Graid Technology Inc. is seeking a Customer Support Engineer (Post-Sales) to be the primary technical partner for customers after the sale. You will own installation, reproduction, troubleshooting, and performance tuning of our GPU-accelerated RAID solution in Linux-based environments.

Collaborating with Engineering, Product, and Sales teams, you will ensure seamless deployments and exceptional customer outcomes. Linux expertise is core; Windows knowledge is a bonus.

Qualifications

• Must have hands-on Linux system administration experience with shell scripting, package management, and kernel-level tuning.
• Deep knowledge of Linux storage subsystems including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools.
• Ability to diagnose complex issues using logs, traces, performance metrics, and controlled reproduction setups.
• Experience with GPU hardware (e.g., NVIDIA) and understanding accelerators interaction with storage I/O.
• Strong networking fundamentals (TCP/IP, DNS/DHCP) and familiarity with automation/scripting (Bash, Python).
• Excellent communication skills and ability to create precise technical documentation and guide customers through issue resolution.

Responsibilities

• Onboard customers and guide installation, configuration, and integration of our Linux-based GPU-accelerated RAID solution.
• Troubleshoot and reproduce issues by building clean environments, isolating variables, and delivering actionable resolutions.
• Investigate performance, latency, and storage pipeline interactions to recommend tuning for NVMe, GPU acceleration, PCIe, and OS subsystems.
• Advocate for customers by communicating issues to Engineering, submitting bug reports, and influencing product improvements.
• Create runbooks, diagnostic scripts, and technical guides to strengthen internal and customer-facing knowledge bases.

Skills

Linux system administration

Linux storage subsystems

GPU hardware

Networking fundamentals

Scripting (Bash/Python)

Technical documentation

Tools

PerfMon

WPA/ETW traces

Docker

Kubernetes

Job description

We develop GPU-accelerated RAID for NVMe SSDs, delivering breakthrough performance for customers with demanding, latency-sensitive, and data-intensive workloads. Our customers count on us for deep technical expertise and highly responsive support as they integrate our solutions into their Linux and Windows environments.

Role Overview

As a Customer Support Engineer (Post-Sales), you will be the primary technical partner for customers after the sale; owning installation, reproduction, troubleshooting, and performance tuning of our storage acceleration solution. You’ll collaborate closely with our Engineering, Product, and Sales teams to ensure seamless deployments and exceptional customer outcomes. Linux expertise is core for this, and Windows knowledge is a valuable bonus.

What You'll Do

• Customer Onboarding & Implementation Guide customers through installation, configuration, and integration of our GPU-accelerated RAID solution into their Linux-based environments.
• Troubleshoot & Reproduce Issues Build clean reproduction environments, isolate drivers/firmware variables, analyze logs and traces, and deliver clear findings with actionable resolutions.
• Performance Optimization Investigate I/O behavior, latency, queue depth, and storage pipeline interactions; recommend tuning strategies for NVMe, GPU acceleration, PCIe, and OS subsystems.
• Customer Advocacy Work closely with Engineering to communicate customer-impacting issues, submit detailed bug reports, and influence product improvements.
• Knowledge Development Create high-quality runbooks, diagnostic scripts, and technical guides to strengthen both internal and customer-facing knowledge bases.

Required Qualifications

• Strong hands-on Linux system administration experience (shell scripting, package management, kernel-level tuning).
• Familiarity with Linux storage subsystems, including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools.
• Ability to diagnose complex issues using logs, traces, performance metrics, and controlled reproduction setups.
• Experience with GPU hardware (e.g., NVIDIA) and understanding of how accelerators interact with storage I/O.
• Solid networking fundamentals (TCP/IP, DNS/DHCP), and familiarity with automation/scripting (Bash, Python, or similar).
• Excellent communication skills with the ability to create clear, precise technical documentation and guide customers through issue resolution.

Preferred Qualifications

• PowerShell scripting for diagnostics and automation.
• Storage-related tuning and debugging using PerfMon, WPA/ETW traces.
• Familiarity with Active Directory, Group Policy, and Windows networking implications for storage workloads.

Nice To Haves

• Experience with storage drivers (Storport miniports, filter drivers) or NVMe firmware workflows.
• GPU compute/acceleration experience on Linux.
• Familiarity with virtualization (KVM/Proxmox/VMware) or containerization (Docker/Kubernetes).
• Prior experience in post-sales engineering, customer success engineering, or technical field support.

Why Join Us

• Work hands-on with cutting-edge GPU + NVMe storage acceleration technology.
• Influence customer success and product direction through deeply technical engagements.
• Grow your expertise in high-performance storage, system tuning, and hardware-accelerated I/O.

Compensation Range

The compensation offered for this position will depend on qualifications, experience, and work location. Compensation will be standardized for all hires at the same level and location. The package may include stock options and a performance-based bonus.

• Total Compensation Range: $120,000 - $180,000