GPS/GNSS Applications Engineer: RF & Field Support

Keysight Technologies; Boston (MA); On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) Plan

Flexible Time Off

Tuition Reimbursement

Job summary

Keysight Technologies seeks an Application Engineer based in Pleasant Grove, Utah to serve as the primary technical resource for customers after product deployment. You will diagnose hardware, software, and system configuration issues in GPS/GNSS and RF test solutions, and guide customers through setup and best practices for successful deployment.

You will collaborate with engineering teams to troubleshoot issues, produce technical content, and deliver hands-on training during visits and events

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or another related engineering discipline.
• Typically 2+ years of hands-on engineering experience, including internships or relevant industry experience.
• Hands-on experience with RF test and measurement equipment including spectrum analyzers, signal generators, and power meters.

Responsibilities

• Serve as the primary technical resource for customers after product deployment, providing timely support via phone, remote sessions, and onsite visits.
• Diagnose, replicate, troubleshoot, and resolve hardware, software, and system configuration issues involving GPS/GNSS and RF test solutions.
• Guide customers through system setup, test configuration, and best practices to ensure successful deployment and operation of Keysight's GPS/GNSS test solutions.
• Support installation, system integration, upgrades, and onsite technical assistance for mission-critical customer environments.
• Collaborate with hardware and software engineering teams to troubleshoot complex technical issues, communicate product defects, and recommend product enhancements based on customer feedback.
• Act as the voice of the customer by identifying trends, documenting recurring issues, and providing technical insights that influence product quality, usability, and future development.
• Create customer-focused technical content, including application notes, knowledge articles, training materials, and instructional videos that improve the customer experience and reduce support requests.
• Deliver technical presentations, demonstrations, and hands-on training during customer visits, user conferences, and other technical events.
• Document and manage customer support cases using Salesforce and other support tools, maintaining accurate records of issues, resolutions, and customer communications.
• Build strong customer relationships through technical expertise, professionalism, and a commitment to delivering exceptional customer experience.
• Travel up to 25% domestically, with occasional international travel for training or business needs.

Skills

RF test equipment

Troubleshooting

Customer-focused support

Communication with customers

Travel willingness

Security clearance eligibility

On-site work

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or related

Tools

Spectrum analyzers

Signal generators

Power meters

Job description

Keysight Technologies seeks an Application Engineer based in Pleasant Grove, Utah to serve as the primary technical resource for customers after product deployment. You will diagnose hardware, software, and system configuration issues in GPS/GNSS and RF test solutions, and guide customers through setup and best practices for successful deployment.

You will collaborate with engineering teams to troubleshoot issues, produce technical content, and deliver hands-on training during visits and events