GPF Operating Model Designer

Genentech; South San Francisco (CA); Hybrid; USD 137,000 - 254,000; Full time

Job summary

Genentech is seeking a GPF Operating Model Designer within Public Affairs & Access in South San Francisco. You will define people, process, governance, and capability models to deliver GPF patient experiences at scale, translating journey designs into operational maps and service blueprints.

You will partner with Solution Leads, Business Designers, and Strategy & Governance teams to translate patient journey designs into workflows, assess end-to-end processes, and design compliant future-state

Qualifications

• 7-10 years of professional experience in pharmaceutical, biotechnology, technology, contact centers, or related industry.
• Experience with process design, service blueprinting, operational readiness assessments, gap analyses, workforce planning, and capability modeling.
• Strong systems thinking and structured problem-solving ability.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Translate patient journey designs into operational process maps and service blueprints.
• Map end-to-end processes across digital and human touchpoints to identify inefficiencies, friction points, compliance risks, and scalability constraints.
• Engage regularly with the GPF Board to translate strategic decisions into operational workflow and role changes.
• Design compliant future-state workflows, SOP-level artifacts, and cross-functional handoffs across digital enablement and human support models.
• Clarify new or updated role expectations and collaborate with process owners to redesign existing operational processes.
• Define operational readiness strategies, including communications, training inputs, capacity needs, and transition planning.
• Evaluate third-party vendor integrations and define process-level requirements for vendor onboarding and governance.

Skills

Process design

Service blueprinting

Operational readiness

Gap analyses

Workforce planning

Capability modeling

Systems thinking

Cross-functional collaboration

Education

Bachelor’s degree in related field

Advanced degree preferred

Job description

The Position

Why Genentech

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

The Opportunity

As the GPF Operating Model Designer within Public Affairs & Access (PAA), you will support the activation of Genentech Patient Foundation (GPF, an independent, non-profit 501c3) patient experiences and solutions. You will define the people, process, governance, and capability models required to deliver GPF patient experiences at scale, translating patient journey designs into operational process maps and service blueprints.

In this role, you can expect to:

• Partner with Solution Leads, Business Designers, and Strategy & Governance teams to translate patient journey designs into operational process maps and service blueprints for GPF.

• Map existing end-to-end processes across digital and human touchpoints to identify inefficiencies, friction points, compliance risks, and scalability constraints.

• Engage regularly with the GPF Board to translate strategic decisions into operational workflow and role changes.

• Design compliant future-state workflows, SOP-level artifacts, and cross-functional handoffs across digital enablement and human support models.

• Clarify new or updated role expectations and collaborate with process owners to redesign existing operational processes.

• Define operational readiness strategies, including communications, training inputs, capacity needs, and transition planning.

• Evaluate third-party vendor integrations and define process-level requirements for vendor onboarding and governance.

Who you are

• Bachelor’s degree in a related field (e.g., organizational psychology) or equivalent professional experience.

• 7-10 years of professional experience in pharmaceutical, biotechnology, technology, contact centers, or a related industry.

• Demonstrated experience performing process design, service blueprinting, operational readiness assessments, gap analyses, workforce planning, and capability modeling.

• Strong systems thinking and structured problem-solving ability.

• Demonstrated ability to collaborate effectively with cross-functional teams.

Preferred

• Advanced degree in Organizational Psychology, Business Administration, or a related field.

• Prior experience designing patient-centric operating models or complex healthcare service delivery frameworks.

• Experience navigating governance structures and executive board decision pull-through in a complex matrix organization.

Location

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus

• No relocation benefits are available for this posting

The expected salary range for this position based on the primary location of CA is $136,900 - 254,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.