PX Solutions Lead

Genentech; South San Francisco (CA); Hybrid; USD 161,000 - 299,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Genentech in South San Francisco is seeking a Patient Experience Solution Lead to design, develop and launch patient-facing experiences across digital and service touchpoints. The role collaborates with multiple teams to ensure feasibility, regulatory alignment and scalable solutions.

The position requires 10-12 years in pharma/biotech, a Bachelor’s degree, and strong tech integration abilities. A hybrid on-site schedule is offered in CA with a discretionary annual bonus potential.

Qualifications

• Hold a Bachelor’s degree in a relevant field.
• Bring 10-12 years of professional experience in the pharmaceutical, biotechnology, healthcare, or a related industry.
• Demonstrate strong experience with stakeholder management in matrixed organizations, with a proven ability to influence without direct authority.
• Possess deep understanding of and comfort with technology, with a demonstrated ability to integrate technology and digitally enabled tools into service touchpoints.
• Demonstrate knowledge of access, reimbursement, and the healthcare ecosystem, with experience designing patient-facing experiences strongly preferred.

Responsibilities

• Own the end-to-end design, development, and launch of patient-facing experiences across digital and service touchpoints.
• Define and author experience charters, blueprints, product requirements, and success metrics.
• Coordinate with Experience Design, Strategy & Governance, and Business Designers to evaluate investment trade-offs and scalability.
• Partner cross-functionally with multiple internal teams and external vendors to ensure technical feasibility and regulatory alignment.
• Direct UX resources from low-fidelity concepts to high-fidelity prototypes with structured feedback during pilots.
• Embed an enterprise mindset to orchestrate digital tools and human touchpoints across the organization.
• Lead and coach cross-functional design project teams with psychological safety and resilience.

Skills

Stakeholder management

Technology integration

Cross-functional leadership

Healthcare ecosystem knowledge

Human-centered design

Education

Bachelor’s degree

Job description

The Position

Why Genentech

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

The Opportunity

As the Patient Experience (PX) Solution Lead, you will lead the end-to-end design, development, and launch of innovative patient-facing experiences, programs, products, and services across Genentech. What you can expect in this role at Genentech:

• Own the design and launch of human-centric patient experiences from concept through pilot and full-scale release across digital and service touchpoints.
• Define and author experience charters, experience blueprints, product requirements, and success metrics that articulate user needs and strategic value.
• Coordinate with Experience Design, Strategy & Governance, and Business Designers to evaluate investment trade-offs, financial viability, and experience scalability.
• Partner cross-functionally with DDA, RDT, PAA Activation & Capabilities Enablement, Legal, HCO, US Medical, CPO, CE and external vendor partners to ensure technical feasibility, regulatory alignment, and seamless execution.
• Direct UX resources from low-fidelity conceptual visualizations to high-fidelity prototypes, incorporating structured feedback loops during pilot phases.
• Embed an enterprise mindset across the design process to ensure orchestration between digital tools and human touchpoints while avoiding organizational silos.
• Lead and coach cross-functional design project teams, maintaining psychological safety, clear direction, and resilience through uncertainty and change.

Who you are

• Hold a Bachelor’s degree in a relevant field.
• Bring 10-12 years of professional experience in the pharmaceutical, biotechnology, healthcare, or a related industry.
• Demonstrate strong experience with stakeholder management in matrixed organizations, with a proven ability to influence without direct authority.
• Possess deep understanding of and comfort with technology, with a demonstrated ability to integrate technology and digitally enabled tools into service touchpoints.
• Demonstrate knowledge of access, reimbursement, and the healthcare ecosystem, with experience designing patient-facing experiences strongly preferred.

Preferred

• Advanced degree (Master’s or MBA) in design, business, health tech, or a related discipline.
• Familiarity with AI-enabled healthcare solutions, modern health tech trends, and human-centered design frameworks.
• Proven track record leading cross-functional teams and external agency/vendor partners in product launch or pilot testing phases.

Location

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus
• No relocation benefits are available for this posting

The expected salary range for this position based on the primary location of CA is $161,100 - 299,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.