GovTech Project Lead — Transform Public Services

Civica; Los Angeles (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Life and AD&D insurance

Disability insurance

Employee Assistance Program (EAP)

Pre-tax benefits

Job summary

Civica is seeking a Project Manager to lead medium to large-scale initiatives across cross-functional teams, customers, suppliers, and partners. You will balance strategic thinking with execution to deliver value and maintain strong customer outcomes.

You’ll work closely with Professional Services and customer organizations to align priorities, manage change, and navigate ambiguity with confidence. This role emphasizes leadership, ownership, and delivering outcomes in dynamic environments, with

Qualifications

• Experience managing medium to large projects, especially in Professional Services or customer delivery.
• PMP certification or equivalent project management qualification.
• Experience with financial planning, budgeting, resource management, and delivery governance.
• Knowledge of risk management, organizational change, and benefits realization practices.
• Experience leading cross-functional or geographically distributed teams.
• Familiarity with library industry software, consortium systems, or related environments.
• Experience working across multiple time zones and global stakeholder groups.
• A commitment to continuous learning, professional development, and operational excellence.

Responsibilities

• Lead projects through the full lifecycle from initiation to transition to support.
• Ensure a consistent, high-quality delivery experience that drives customer satisfaction and long-term partnership success.
• Develop and manage project plans, schedules, budgets, resource allocations, and delivery milestones.
• Lead, motivate, and coordinate cross-functional project teams, suppliers, and external vendors.
• Monitor project progress, risks, issues, dependencies, and overall performance against objectives.
• Track costs, schedules, quality, and delivery outcomes against approved plans and tolerances.
• Communicate project status, risks, decisions, and outcomes clearly to stakeholders.
• Maintain accurate project documentation, governance, reporting, and delivery records.
• Build strong relationships with customers and stakeholders to ensure alignment and shared accountability.
• Apply sound judgment and problem-solving skills to navigate ambiguity and changing priorities.
• Contribute to continuous improvement initiatives and identify better ways of working across project delivery practices.
• Promote ethical practices, security, compliance, and data privacy throughout project execution.

Skills

Project management

Leadership

Stakeholder management

Budgeting

Risk management

Communication

Cross-functional collaboration

Education

PMP certification

Job description

Civica is seeking a Project Manager to lead medium to large-scale initiatives across cross-functional teams, customers, suppliers, and partners. You will balance strategic thinking with execution to deliver value and maintain strong customer outcomes.

You’ll work closely with Professional Services and customer organizations to align priorities, manage change, and navigate ambiguity with confidence. This role emphasizes leadership, ownership, and delivering outcomes in dynamic environments, with