Govt. & Defense - Operations Manager

JAS Forwarding (usa), Inc.; Sterling (KS); On-site; USD 100,000 - 120,000; Full time

Job summary

JAS Forwarding (USA), Inc. is seeking an Operations Manager to lead exports/imports via Air/Ocean, potentially warehousing and customs oversight.

You will drive branch performance, KPI attainment, and process adherence while supervising staff and coordinating with operations, sales, and warehousing teams. The role emphasizes G&D experience, CargoWise proficiency, and strong leadership in a fast-paced logistics environment, with a base salary discussed below and opportunities for growth within

Qualifications

• 7+ years of Freight Forwarding operations experience.
• 5+ years of supervisory/managerial experience.
• Firm working knowledge/experience handling air/ocean imports and exports.
• Experience in Government & Defense (G&D) space is a plus.
• CargoWise (C1) experience is a plus.
• Excellent organizational skills.
• Excellent written and verbal skills.
• Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.

Responsibilities

• Technical understanding of operational functions to ensure the branch remains compliant with JAS processes and governmental standards.
• Meet company and customer KPIs using the operational dashboards.
• Manage KPIs by utilizing the operational and financial dashboards.
• Oversee branch workflow initiatives and staff productivity via PowerBI.
• Maintain and grow relationships with customers and carriers.
• Coordinate with operations, sales, warehousing, and sales support to meet budgets and timelines.

Skills

Freight forwarding operations

Supervisory/managerial experience

Air/Ocean imports/exports

G&D space experience

CargoWise (C1) experience

Customs brokerage experience

Excellent organizational skills

Excellent written and verbal skills

Microsoft Office Suite

Detail oriented

Self-motivated

Education

Bachelor's degree preferred

Tools

CargoWise (C1)

Microsoft Office Suite

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Operations Manager will be responsible for all operational services, including but not limited to Imports/Exports via Air/Ocean movement, and could include warehousing, and customs brokerage oversight. This role is responsible for supporting branch operational excellence, product initiatives, while driving operational, financial, and compliance objectives.

ESSENTIAL FUNCTIONS

• Technical understanding of operational functions to ensure the branch remains compliant with JAS process and procedures as well as governmental standards.
• Meet company & customer established KPIs (Key Performance Indicators).
• Management of KPIs by utilizing the operational and financial dashboards.
• Responsible for managing operations distribution and workloads, to ensure client and contractual needs are met.
• Awareness of key import and export lanes and operations processes/requirements.
• Work closely with operations, sales, warehousing, and sales support teams to achieve the target budget.
• Maintain and grow relationships with customers and Carriers.
• Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.

SUPERVISORY RESPONSIBILITIES

• Management of KPIs by utilizing the operational and financial dashboards.
• Manage Branch Workflow initiative adherence using PowerBI dashboard to enhance staff productivity.
• Conduct performance evaluation for direct reports.
• Promote, enable, facilitate, and oversee the training of branch personnel, as well as confirming staff is current on training.
• Identify and relay personnel issues to Branch Manager.
• Ongoing coaching and mentoring of staff to develop skills to the highest level.

EDUCATION AND EXPERIENCE

Bachelor's degree preferred. 7+ years of Freight Forwarding operations experience, handling air/ocean product, warehousing, and customs brokerage. 5+ years of prior supervisory/managerial experience. Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment. Must have advanced proficiency language (written and speaking).

QUALIFICATIONS

• 7+ years of Freight Forwarding operations experience.
• 5+ years of prior supervisory/managerial experience.
• Must have a firm working knowledge/experience handing air/ocean imports and exports.
• This role is for our Government & Defense Branch, so experience in the G&D space is a plus.
• CargoWise (C1) experience is a plus.
• Customs Brokerage experience is a plus.
• Excellent organizational skills.
• Excellent written and verbal skills.
• Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.

ENVIRONMENT

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to __ %) required in support of the position's responsibilities.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.

While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

As an equal opportunity employer, we comply with the Virginia pay transparency law. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis.

The base salary range for this position is $100,000 to $120,000 annually, in accordance with the Virginia pay transparency law. Individual pay within this range is determined based on a variety of factors including, but not limited to, relevant experience, education, skills, and performance. Our goal is to ensure fair and equitable compensation for all employees.

DEFINTIONS

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION.

FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.