Branch Manager

JAS Worldwide; Minneapolis (MN); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Paid time off

Disability insurance

Life insurance

Maternity leave

Adoption assistance

Employee discounts

Job summary

JAS Forwarding USA is seeking a Branch Manager to oversee end-to-end branch operations in Minneapolis. You will lead on-site staff, optimize productivity, and ensure compliance with ISO standards and local regulations.

You will guide financial management, budgeting, and strategic planning while collaborating with sales to expand customer relationships. Travel up to 20% is required as part of duties.

Qualifications

• Strategic thinking and planning to translate strategy into actionable operational plans.
• Proven leadership including recruitment, training, coaching, conflict resolution, and performance management.
• Strong financial acumen with P&L management.

Responsibilities

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity and resource use.
• Grow business within geographical area and maximize potential.
• Adhere to ISO policies and local laws.
• Manage P&L including accounting, finance and strategic planning.
• Prepare yearly local budget including investments and staffing.
• Develop and expand customer relationships with sales.

Skills

Strategic thinking

Leadership

Communication

Decision making

Customer focus

Cross-functional collaboration

Time management

Attention to detail

MS Office proficiency

Education

Bachelor’s degree preferred

5+ years managerial experience

10+ years freight forwarding experience

P&L experience

Tools

CargoWise

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Branch Manager is responsible for overseeing and managing end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed.

ESSENTIAL FUNCTIONS:

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity to assume best use of all resources.
• Responsible for strong growth within designated geographical area and maximal utilization of business potential.
• Continuously strive for high productivity, competitive efficiency and best quality.
• Fully adhere to all defined ISO (International Organization for Standardization) policies and standards and to local law.
• Responsible for P&L including activities in the field of accounting, financial controlling and strategic planning.
• Prepare yearly local budget including investments and staffing.
• Develop and expand customer relationships together with sales.
• Responsible for implementation and maintenance of standardized processes, structures and systems according to corporate guidelines.
• Responsible for management of all personnel and HR matters including staff training and planning in cooperation with Human Resources (HR).
• Ensure company's Code of Conduct is fully enforced and followed by employees.
• Accompany Sales calls as needed.
• Financial Management: AR (Accounts Receivable), AP (Accounts Payable) and FSL (Forward Stocking Location).
• Operations Management.

SUPERVISORY RESPONSIBILITIES:

• The incumbent will directly and/or indirectly supervise up to 10 employees.

QUALIFICATIONS:

• Demonstrated strategic thinking and planning skills, with the ability to translate strategy into actionable operational plans and drive execution.
• Proven leadership and people management experience, including recruitment, training and development, coaching, conflict resolution, and performance management.
• Strong interpersonal and communication skills, with the ability to communicate effectively in both open and confidential settings.
• Sound decision‑making capabilities with a high level of accountability and ownership.
• Results-driven with a strong customer-focused mindset.
• Ability to collaborate cross‑functionally and coordinate resources across teams and organizational boundaries.
• Serves as a role model aligned with JAS corporate values.
• Highly organized with strong time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and general computer applications.
• Detail‑oriented with the ability to prioritize, multitask, and meet deadlines in a fast‑paced environment.
• Self‑motivated and capable of working both independently and as part of a team.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred.
• Minimum of five (5) years of managerial experience.
• Minimum of ten (10) years of experience within the freight forwarding industry.
• Strong financial acumen, experience managing P&L.
• Experience across air, ocean, and supply chain/logistics operations.
• Knowledge of market dynamics, competitors, trends, and challenges within the freight forwarding industry.
• Experience with CargoWise is a plus.
• Additional international language skills are a plus.

ENVIRONMENT:

100% performed in climate‑controlled internal office environment working under normal office conditions. Travel will be (up to 20%) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.

ADDITIONAL:

• The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
• The above declarations are not intended to be an all‑inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
• In accordance with Minnesota's pay transparency laws, the annual compensation for this position is $ 130,000-165,000 This range reflects the base salary or wage, which may vary based upon, but not limited to factors such as education, experience, skills, proficiency, job performance, shift and location. In addition to base salary, depending on the role, the total compensation package also includes participation in a bonus program.
• JAS Forwarding USA offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, maternity leave, adoption assistance, and employer/partner discounts.

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS:

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.