Government Services Support Specialist

RB Global Inc.; Fort Worth (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

RB Global GovPlanet is seeking a Government Services Support Specialist to provide administrative support for post-sale operations and serve as the SF 97 team point person.

The role involves coordinating with managers and customers via phone and email, ensuring high-quality, timely administrative tasks and document handling for federal and local government contracts. Hybrid in-office Tue-Thu; work from home Mon/Fri.

Qualifications

• 2-5 years in clerical or administrative position.
• Military experience with an adjudicated security clearance preferred.
• Proficient in Microsoft Office and Excel.
• Detail oriented and able to review customer documents.
• Provide clear instructions to customers on completing government forms.
• Flexible and able to adapt to changing government requirements.
• Ability to make sound judgments.
• Willingness to travel to government locations.
• Professional office work environment.

Responsibilities

• Produce and issue ownership documents for Government Surplus rolling stock to customers.
• Produce, file, track, and send title documents and U.S. Government issued documents to customers under DoD and state/local government contracts.
• Communicate with internal and external stakeholders regarding SF 97 inquiries.
• Implement and improve SOPs for SF 97 production, issuance, and tracking/reporting.

Skills

Clerical/administrative experience

Military experience

Attention to detail

Customer instruction

Adaptability

Judgment

Travel readiness

Tools

Microsoft Office

Excel

Job description

Description

The GovPlanet Government Services Support Specialist responsibilities include providing administrative support to ensure efficient post sale operations in support of GovPlanet Contracts. You will support managers and employees through a variety of tasks related to post sale operations and serve as point person for the Standard Form (SF 97) team. Duties include communicating via phone and email both within and outside the organization, ensuring that all administrative tasks are completed accurately and delivered with high quality and in a timely manner.

This is a hybrid work position that requires you to be in office Tuesdays, Wednesdays, and Thursdays. You will be working from home Mondays and Fridays.

Qualifications

• 2-5 years in clerical or administrative position
• Previous Military Experience with an adjudicated security clearance preferred.
• Computer literate with good command of Microsoft Office and proficient in Excel
• Must be extremely detail oriented, and maintain strict guidelines in reviewing customer provided documents
• Must be able to provide clear and concise instructions to customers regarding the completion of government provided forms
• Must remain flexible and ready to adapt to ever changing government agency requirements
• Ability to make sound judgment decisions.
• Proactively assess focus’ success and highlight potential problem areas with contingency plan.
• Potential planned travel to government locations from time to time
• Professional office work environment

Responsibilities

• Responsible for the production and issuance of ownership documents provided to customers for Government Surplus rolling stock
• Produce, file, track, and send title documents and U.S. Government issued documents to current customers in support of various U.S. Government, Department of Defense (DoD), and State and Local Government contracts
• Communicate with internal and external stakeholders regarding inquiries on their SF 97
• Implement and continually improve standard operating procedures regarding the production, issuance, and tracking/reporting of Standard Form 97

Employer

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.

Recruiting Organization

About the team - GovPlanet

GovPlanet, a Ritchie Bros Company, specializes in helping state, local, and federal agencies, including military, efficiently sell surplus equipment such as material assets, excavators, trucks, and Humvees.

Our team manages the complex administrative and logistical operations associated with remarketing surplus equipment from government and public related agencies. Our focus is executing our core operational objectives allowing our customers to concentrate on their core business goals for a faster sale and higher return value.

À propos de l’équipe – GovPlanet

GovPlanet, une société de Ritchie Bros, se spécialise dans le soutien aux agences gouvernementales locales, provinciales ou étatiques et fédérales, y compris militaires, pour la vente efficiente de leurs équipements excédentaires, tels que les actifs matériels, excavatrices, camions et Humvees.

Notre équipe gère l'ensemble des opérations administratives et logistiques complexes liées à la revente de ces équipements excédentaires provenant des administrations et organismes gouvernementaux. Notre priorité est d'atteindre nos objectifs opérationnels clés afin de permettre à nos clients de se concentrer sur leurs objectifs principaux, pour une vente plus rapide et un meilleur retour sur investissement.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.