Government Service Orders Lead - Ops & Compliance

Rohde & Schwarz; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Training & education

Private company

Innovative environment

Long-term career

Job summary

Rohde & Schwarz USA is seeking a Service Order Management Supervisor to oversee the daily operations of the service order management team supporting government contracts and public sector customers. You will lead the full lifecycle of service orders, ensuring compliance with FAR/DFARS and contract requirements while driving efficiency and customer satisfaction.

The role requires 5+ years in service order management, 3+ years of leadership experience, and strong collaboration with contracts,

Qualifications

• 5+ years of experience in service order management, logistics, or a related field.
• 3+ years of experience leading and developing high‑performing teams.
• Working knowledge of government asset tracking, DoD procurement and invoicing activities, contract compliance, and supplier oversight requirements.

Responsibilities

• Supervise daily service order management activities for government and public sector contracts.
• Lead, coach, and develop a team of service order coordinators and specialists.
• Ensure all service orders are processed accurately, efficiently, and in compliance with contractual requirements and internal procedures.
• Monitor SLAs, KPIs, and contractual deliverables.
• Review and validate order documentation, pricing, funding approvals, modifications, and billing readiness.
• Coordinate with contracts, finance, logistics, procurement, and program management teams to resolve operational issues.
• Maintain compliance with FAR, DFARS, agency-specific requirements, and company policies.
• Support audits, reporting requirements, and documentation retention standards.
• Analyze workflow trends and implement process improvements to increase operational efficiency and customer satisfaction.
• Manage escalations related to order fulfillment, delivery schedules, invoicing discrepancies, and contract interpretation.
• Assist in resource planning, workload balancing, and staffing recommendations.
• Prepare operational reports and present status updates to leadership and government stakeholders.
• Ensure subcontractor and vendor activities align with contract terms and service expectations.
• Support onboarding and training of new employees on government contract procedures and systems.

Skills

Leadership & coaching

Stakeholder communication

Process improvement

Compliance awareness

Education

BA/BS in Business Administration, Accounting, Operations, or Equivalent

Tools

ERP/CRM (SAP, Salesforce)

CAV/PIEE/DCMA systems

MS Office (Excel, Word, Outlook)

Job description

Rohde & Schwarz USA is seeking a Service Order Management Supervisor to oversee the daily operations of the service order management team supporting government contracts and public sector customers. You will lead the full lifecycle of service orders, ensuring compliance with FAR/DFARS and contract requirements while driving efficiency and customer satisfaction.

The role requires 5+ years in service order management, 3+ years of leadership experience, and strong collaboration with contracts,