Government Service Order Operations Manager

Rohde & Schwarz USA, Inc.; Columbia, Northern (MD, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Rohde & Schwarz USA, Inc. in Columbia, MD is seeking a Service Order Manager to supervise daily service order activities for government contracts and lead a team of coordinators. You will ensure accurate processing, monitor SLAs, and coordinate with contracts, finance, logistics, and procurement to resolve issues.

The role requires strong governance of FAR/DFARS compliance, process improvements, and leadership to drive customer satisfaction in a government environment.

Qualifications

• Experience supervising service order teams.
• Strong understanding of government contracting processes (FAR/DFARS).
• Ability to analyze workflow trends and implement improvements.

Responsibilities

• Supervise daily service order management activities for government and public sector contracts.
• Lead, coach, and develop a team of service order coordinators.
• Ensure orders are processed accurately and in compliance with contracts.
• Monitor SLAs, KPIs, and contractual deliverables.
• Coordinate with contracts, finance, logistics, and procurement to resolve issues.
• Maintain compliance with FAR, DFARS, and agency requirements.
• Prepare operational reports and present status updates to leadership.
• Support onboarding and training of new employees on government procedures.

Skills

Service order coordination

Team leadership

Process improvement

Tools

ERP systems

MS Excel

Job description

Rohde & Schwarz USA, Inc. in Columbia, MD is seeking a Service Order Manager to supervise daily service order activities for government contracts and lead a team of coordinators. You will ensure accurate processing, monitor SLAs, and coordinate with contracts, finance, logistics, and procurement to resolve issues.

The role requires strong governance of FAR/DFARS compliance, process improvements, and leadership to drive customer satisfaction in a government environment.