Government SaaS Support Engineer

Authorium; Washington; Hybrid; USD 78,000 - 90,000; Full time

Benefits offered by this job

Salary range $78,000-$90,000

100% benefits coverage

401K profit share

Flexible PTO

Home office stipend

Wellness benefits

Commuter stipend for hybrid roles

Job summary

Authorium is seeking a Technical Customer Support Specialist to troubleshoot issues affecting government customers using the Authorium platform. You will help ensure agencies can deliver critical services while advancing operational innovation.

Located in San Francisco or Washington DC, the role requires in-office presence Monday-Thursday with a hybrid work model and a home office stipend. You will engage with Product, Engineering and Education teams to improve documentation and respond to

Qualifications

• Technical curiosity and problem-solving mindset.
• Strong written and oral communication with customers.
• Solid technical acumen to troubleshoot and explain issues.

Responsibilities

• Provide excellent customer support for the Authorium platform.
• Collaborate with Product, Engineering and Education to keep docs up-to-date.

Skills

Technical curiosity

Customer communication

Technical acumen

Job description

Authorium is seeking a Technical Customer Support Specialist to troubleshoot issues affecting government customers using the Authorium platform. You will help ensure agencies can deliver critical services while advancing operational innovation.

Located in San Francisco or Washington DC, the role requires in-office presence Monday-Thursday with a hybrid work model and a home office stipend. You will engage with Product, Engineering and Education teams to improve documentation and respond to