Government Programs Care Manager Support Specialist II - Work From Home

Health Care Service Corp.; United States; Remote; USD 40,000 - 71,000; Full time

Job summary

Health Care Service Corporation seeks a Community Engagement Specialist to contact members and partners, supporting education, quality campaigns and scheduling care management. You will assist with health-related social needs and coordinate with social service teams and community organizations.

Field-based work may be required in health campaigns and departmental activities. Additionally, you will help manage low‑risk member outreach, perform screenings, and provide inquiries support while

Qualifications

• Bachelor degree or 3 years of health, social service or community experience.
• 4 years of health, social services or community experience.
• Knowledge of medical terminology.
• Experience coordinating member needs and assisting members.
• Verbal and written communications skills including motivational interviewing.

Responsibilities

• Contact members and community partners to support healthcare initiatives.
• Assist in scheduling care manager and member appointments.
• Support community outreach programs and collaborate with community-based organizations.
• Respond to inquiries and assist clinicians in health care management.

Skills

Medical terminology

MS Office

Customer service

Verbal & written communication

Motivational interviewing

Education

Bachelor Degree

1 year college + 3 years health/social experience

4 years health/social experience

Tools

Microsoft Office

Job description

Job Summary

This position is responsible for contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments. This position is also responsible for performing ongoing functions related to member health‑related social needs directly or via social service department and community‑based organizations. The position responds to inquiries from members and supports the clinicians in the physical and behavioral health care management department with their provider and member activities. This position is also responsible for supporting relationships with community partners, working with community‑based organizations, and contributing to the design of community health outreach programs. This position may require field‑based work commensurate with initiatives, health campaigns and departmental function. This position may also be responsible to manage low‑risk members for health‑related social needs, education, and basic member outreach screenings, assessments, and inquiries.

JOB REQUIREMENTS

• Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience
• OR 4 years' health, social services or community experience
• Knowledge of medical terminology
• Experience coordinating member related needs, providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues

New Mexico Only

• Bachelor's degree in Social Work
• Proficient in New Mexico Native American Pueblo language; must be able to translate and present
• Community Health Worker (CHW) certification

Community Engagement Supporting Populations with health‑related social needs

This position is for Las Cruces, NM: candidate must reside in this area.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job‑related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

Base Pay Range

$19.13 - $34.17

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

We are a drug‑free and smoke‑free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug‑free and smoke‑free workplace.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.