Field Care Coordinator - Roswell, NM

UnitedHealth Group; Roswell (NM); Hybrid; Confidential; Full time

Benefits offered by this job

Remote work flexibility

Home-based office

Comprehensive benefits package

Job summary

UnitedHealth Group is seeking a Field Care Coordinator to manage a panel of members with medical and behavioral needs from a home-based office in Roswell, NM. The role requires comprehensive needs assessments, care plan development, and collaboration with care teams to promote appropriate service utilization and quality of care.

The position offers full-time hours, with flexibility to work remote when not in the field and potential travel within the territory.

Qualifications

• Bachelor's degree OR 2+ years of relevant health care experience.
• 2-year degree or higher with 3+ years of clinical experience.
• Current, unrestricted licensure as RN or a licensed social/mental health professional with 3 years clinical experience.
• 5+ years of relevant experience, including 3+ years of clinical experience.
• 4+ years in a clinical environment (1+ year as Care Coordinator).
• LPN with 3+ years of clinical experience.
• 1+ years of MS Office experience (Word, Excel, Outlook).
• Driver's license and ability to travel up to 50% within territory.
• Designated home workspace with high-speed internet.
• Reside in or near Roswell, NM.

Responsibilities

• Engage members face-to-face and/or telephonically for CNA and needs assessment.
• Develop and implement person-centered care plans for medical/behavioral needs.
• Collaborate with care team, providers, and community resources to execute plans.
• Provide education and coaching to support self-management of care needs.
• Support discharge planning and care transition after ER/inpatient/SNF.
• Advocate for members and ensure needs and choices are represented.

Skills

MS Office proficiency

Drive & travel

Home-based work

Patient care coordination

Education

Bachelor's degree or higher

CCM certification

RN/LCSW/LMSW/LMHC license with clinical experience

Tools

MS Office

Driver's license

Job description

UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field - based position with a home - based office. You will work from home when not in the field.

If you are located in Albuquerque, Santa Fe, or Belin, New Mexico or withing a commutable distance, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
• Advocate for members and families as needed to ensure the member's needs and choices are fully represented and supported by the health care team
• Create a positive experience and relationship with the member
• Practice cultural sensitivity and cultural competence in daily care
• Learn and listen to member needs and barriers to help promote self-advocating
• Collaborating with clinical team of social aspects that might impact treatment plan
• Proactively engage the member to manage their own health and healthcare
• As needed, help the member engage with mental health and substance use treatment
• Provide member education and health literacy on community resources and benefits to encourage self sufficiency
• Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• Conduct Comprehensive Needs Assessment (CNA)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree OR 2+ years of relevant health care experience
• Two-year degree or higher with 3+ years of clinical experience
• Current, unrestricted independent licensure as a Registered Nurse OR a Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), Licensed Professional Clinical Mental Health Counselor, or Licensed Mental Health Counselor (LMHC) with 3 years of clinical experience
• 5+ years of relevant experience, including 3+ years of clinical experience
• 4+ years of experience in a clinical environment (including 1+ years of experience as a Care Coordinator)
• LPN with 3+ years of clinical experience
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver's license and access to reliable transportation and the ability to travel up to 50% of the time within assigned territory to meet with members and providers
• Must have a designated workspace inside the home with access to high - speed internet availability
• Reside in or within commutable driving distance to Roswell, NM

Preferred Qualifications:

• CCM certification
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience working in team-based care
• Background in Managed Care

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.