Government Program Manager/ Customer Success

Company Confidential; Oregon (IL); Remote; USD 75,000 - 80,000; Full time

Job summary

A leading company is seeking a Government Program Manager/Customer Success Manager to provide leadership on their platform and initiatives. This role involves optimizing inventory management processes and enhancing customer experience through effective communication and project management. The ideal candidate will have experience in software account management and a background in government projects, particularly within the regulated cannabis industry. The position requires frequent travel and offers a competitive salary.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Two years working in Software within an Account Management/Customer Success Role.
• Preferred Experience with Government Projects.

Responsibilities

• Manage and grow Company State programs to a world-class standard.
• Foster client-agency relationships through communication and meetings.
• Maintain oversight of Company environment configurations.

Skills

Account Management

Customer Success

Communication

Education

College Degree

Job description

Government Program Manager/ Customer Success

Government Program Manager/ Customer Success

This range is provided by Company Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $80,000.00/yr

Additional compensation types

Annual Bonus

GENERAL OVERVIEW

The Customer Success Manager/ Government Program Manager will provide leadership and guidance on the Company platform and future initiatives within the organization. This role will support projects that optimize inventory management processes across the organization's regulatory tracking platform and any future supply chain efforts. The position will work across the user community to define, qualify, and prioritize projects utilizing RFID technology.

The Customer Success Manager will lead and achieve operational excellence through the advancement of customer experience, leveraging an approach that considers all interdependent, interrelated processes that occur within our regulatory compliance systems. This role will have internal interaction with key management, support, technology, and operations within the company.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following.

• Embodies Company Leadership Principles
• Successfully manage, maintain, and grow your Company State programs to a world-class standard.
• Foster client-agency relationships through frequent communication of updates, a thorough understanding of the Company system and State regulations, and regular productive meetings with the client-agency.
• Provide insight into general practices taken across all client agencies to allow for informed decisions on changes to the Company system.
• Generate documentation of State processes and requests for Custom Development Request (CDR), and communicate all updates in changes in status to the necessary parties
• Collaborate with the Product and Marketing departments to create messaging for the industry to effectively communicate changes in the system
• Deliver the required documentation and services during the implementation of a new program to ensure that the expected project schedule is met
• Coordinate internal Company departments to provide additional resources to client agency requests
• Monitor reported issues to ensure that all communication encourages compliant behavior
• Maintain oversight of Company environment configurations for client agencies
• Understand all current Company system offerings and/or identify resources to convey the Company system offerings for any scenario presented by a client-agency
• Demonstrate all Company system offerings to client agencies and/or licensed businesses using the platform.
• Maintain weekly, monthly, and quarterly reporting of the programs
• Maintain Teamwork project management site(s) or any future project management tool implemented
• Assist/coordinate meeting preparations and travel arrangements when traveling to our client agencies
• May perform other additional duties and responsibilities as assigned.

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

• Two + Years working in Software within an Account Management/Customer Success Role
• College Degree or Equivalent Working Experience Outlined
• Preferred Experience with Government Projects
• Preferred Background in Regulated Cannabis Industry and Government Policies

TRAVEL

This position will require frequent travel ranging from 30% to 50% of work time. Occasional evening and weekend work are required

Business travel might include meeting with client agencies at their offices and visiting cannabis business operators that grow, process, test, and sell cannabis products.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Remote position
• Frequently required to sit
• Frequently required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Public Relations and Other

• Industries

  Software Development and IT System Custom Software Development

Referrals increase your chances of interviewing at Company Confidential by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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