Client Success Manager

DXC Technology; Detroit (MI); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Technical Recruiter to drive client success through strategic planning and relationship management. This role involves managing a diverse client portfolio, ensuring satisfaction, and contributing to revenue growth. The ideal candidate will have significant experience in customer-facing roles and exceptional communication skills. This position offers the opportunity to work remotely with travel requirements based on client needs.

Qualifications

• 5-7 years in Customer Success or Account Management.
• Experience with C-level executives and in Banking or Insurance industries.

Responsibilities

• Account planning with Market partners.
• Maintaining relationships with key client stakeholders.
• Driving resource speed and efficiency.

Skills

Strategic Planning

Client Relationship Management

Team Leadership

Communication

Interpersonal Skills

Education

Bachelor's Degree

Job description

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Technical Recruiter @ Luxoft | Full Cycle Recruitment, IT Staff

Project Description:

• DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more about how we
• Location: Remote with travel to the client as needed. Willingness to travel 50%, based on work and client needs.
• Overview: Client Success Managers (CSMs) are responsible for revenue growth in one or more client accounts. They are the key representatives of the Consulting & Engineering Services (CES) organization within their accounts, coordinating all CES activities and personnel. CSMs contribute to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Account planning with Market partners, leveraging Industry SMEs
• Generation and management of the sub-$5M pipeline
• Contract renewal readiness and securing renewals
• Creating a revenue growth mindset within the CES team for better opportunity identification
• Horizon scanning and cross-selling CES offerings
• Proactive opportunity creation with Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
• Acting as the Voice of the Client within CES
• Understanding the relationship between client goals, internal programs, and technology activities
• Expanding and maintaining relationships with key client stakeholders
• Maintaining industry expertise and understanding market trends and competitors
• Approving sub-$5M deals
• Accurate revenue and margin forecasting with Market partners
• Ensuring contractual delivery obligations are met
• Leading a virtual team of CES personnel on their account
• Ensuring client satisfaction with delivered work
• Interacting with delivery teams to ensure margin delivery, optimizing resources and automation
• Delivering fixed-price projects on time, within scope, and budget
• Driving resource speed and efficiency

Mandatory Skills:

• Bachelor's degree or equivalent experience
• 5-7 years in Customer Success, Account Management, or a technical customer-facing role
• Proficiency in strategic planning, client relationship management, and team leadership
• Experience interacting with C-level executives, Senior Directors, and Directors
• Experience in Stakeholder, Account, Delivery, and Program Management
• Experience in Banking, Capital Markets, or P&C Insurance industries
• Continuous learning in industry knowledge and technology
• Ability to operate independently while aligning with company objectives
• Exceptional communication and interpersonal skills, translating customer insights into impactful actions

Nice-to-Have Skills:

• Legal authorization to work in the U.S. without sponsorship

Languages:

English

Service Line: Consulting

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting