Customer Success Manager

AssistIQ; Ohio; Remote; USD 70,000 - 90,000; Full time

Job summary

AssistIQ is seeking a Customer Success Manager to enhance client relationships and ensure satisfaction with their AI-driven healthcare solutions. The role involves proactive issue resolution, stakeholder engagement, and driving product usage to its full potential. Ideal candidates will have experience in healthcare settings and strong communication skills.

Benefits

Health insurance coverage

Fully remote position

Business travel opportunities

Three weeks of vacation

10 sick days

Flexible work hours

Qualifications

• 3+ years of experience in a similar Customer Success Manager role.
• Experience managing operations stakeholders in a hospital or clinical setting.

Responsibilities

• Build and maintain positive relationships with customer stakeholders.
• Plan and execute ongoing customer success delivery strategies.
• Collaborate with Support and Data Analysis teams.

Skills

Problem Solving

Communication

Stakeholder Management

Leadership

Job description

Join to apply for the Customer Success Manager role at AssistIQ

At AssistIQ, we are dedicated to creating a more efficient and transparent healthcare supply chain by empowering providers to generate accurate data and insights on their supply usage. We are building an AI-driven software solution that provides seamless tracking, real-time visibility, and actionable insights to healthcare systems, enabling waste reduction and better revenue capture, leading to better value of care and improved patient outcomes.

About The Role

As a Customer Success Manager at AssistIQ, you will be responsible for building and maintaining ongoing relationships with customers and ensuring their satisfaction with our products. Since this is a new function, you will help develop best practices and support the development of a scalable customer success model.

Your responsibilities include owning customer relationships, proactively addressing issues, demonstrating product value, and driving retention. You will ensure the product is used to its full capacity and partner with the Delivery Director to identify expansion opportunities. You will engage with customers from the sales cycle through implementation and post-go-live.

We seek candidates who thrive in a fast-paced startup environment, possess strong relationship-building skills, problem-solving abilities, and excellent communication skills. A proactive approach and stakeholder management experience are essential.

Reporting to: Amy Brown, Director of Customer Delivery

What You Will Do

1. Plan and execute ongoing customer success delivery strategies.
2. Build and maintain positive relationships with customer stakeholders, establishing trust and demonstrating partnership value.
3. Present partnership value regularly, gather feedback, and inform customers about upcoming product enhancements aligned with their goals.
4. Collaborate with Support and Data Analysis teams to monitor customer health and success metrics.
5. Report on customer stability and identify expansion opportunities.
6. Improve customer success processes, including communication methods and updates.

Requirements

• 3+ years of experience in a similar Customer Success Manager role.
• Mandatory experience managing operations stakeholders in a hospital or clinical setting.
• Knowledge of surgical ORs, procedure rooms, and hospital operations.
• Strong leadership and problem-solving skills.
• Experience in preparing and presenting customer updates to stakeholders.
• Excellent cross-functional communication skills and ability to escalate customer needs effectively.
• Stakeholder management, problem-solving, and prioritization skills.
• Experience communicating with stakeholders at all levels, including C-Suite and operations.
• Excellent interpersonal skills.
• Ability to synthesize information quickly and drive change.
• Willingness to travel up to 25%.

Benefits

• Health insurance coverage
• Fully remote position
• Business travel opportunities
• Three weeks of vacation
• 10 sick days
• Flexible work hours