Government Operations Specialist I — Inquiries & Data

My Florida CFO; Tallahassee (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Florida Department of Law Enforcement is seeking a Government Operations Consultant I to coordinate the receipt, response, and tracking of customer service inquiries. You will manage inquiries, document outcomes, and maintain secure records in accordance with agency policy.

Under supervision, you will assist with reporting, analytical support for investigations, and support functions across the OIG, including fleet, purchasing, and inventory tasks. Strong data skills and teamwork are essential.

Qualifications

• Knowledge of data collection and analysis methods.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate, and analyze data to develop recommendations.
• Ability to organize data for reports and written materials.
• Ability to conduct fact-finding research.
• Ability to apply problem-solving techniques.
• Ability to work independently.
• Ability to plan and coordinate work assignments.
• Ability to communicate effectively and build relationships.

Responsibilities

• Coordinate receipt, response and tracking of customer service inquiries.
• Document inquiries and prepare referral documents with accuracy.
• Manage designated email boxes and office communications.
• Keep supervisor informed of workload and actions taken.
• Ensure confidentiality of case files and materials.

Skills

Data collection

Data analysis

Management principles

Analytical thinking

Documentation

Independent work

Planning & organization

Communication skills

Relationship building

Job description

Florida Department of Law Enforcement is seeking a Government Operations Consultant I to coordinate the receipt, response, and tracking of customer service inquiries. You will manage inquiries, document outcomes, and maintain secure records in accordance with agency policy.

Under supervision, you will assist with reporting, analytical support for investigations, and support functions across the OIG, including fleet, purchasing, and inventory tasks. Strong data skills and teamwork are essential.