Government Analyst II - 41000175

Business and Financial Operations; Tallahassee (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Office of the Attorney General in Florida seeks a Government Analyst II to handle consumer complaints and inquiries, review and edit written submissions, and research issues from multiple sources. You will analyze trends and assist complainants by phone, email, and written correspondence, operating with minimal supervision in a consumer protection and advocacy role.

The position requires strong communication, typing, and analytical skills, with knowledge of Florida consumer protection laws to

Qualifications

• Excellent communication and written skills.
• Ability to work on phones for extended periods.
• Proficient typing and written communication.
• Ability to conduct research using multiple sources.
• Independent judgment and problem-solving with minimal supervision.
• Knowledge of consumer protection laws (Florida Statutes Chapter 501).
• Experience with complaint handling and data trend analysis.

Responsibilities

• Review and edit written complaints.
• Research issues using multiple sources.
• Analyze trends in consumer complaints.
• Assist complainants via phone, email, and written correspondence.
• Work independently with minimal supervision in consumer protection and advocacy.

Skills

Excellent communication

Phone work

Typing skills

Written communication

Independent judgment

Problem solving

Florida consumer law knowledge

Job description

The Government Analyst II works in the Office of the Attorney General's Citizen Services team, handling consumer complaints and inquiries to protect Florida citizens from fraud. The role involves reviewing and editing written complaints, researching issues using multiple sources, analyzing trends, and providing assistance to complainants through phone, email, and written correspondence. This is a higher-level position working independently with minimal supervision in the consumer protection and advocacy mission.

Key qualifications:

• Excellent communication skills and ability to work on phones for extended periods
• Good typing skills and written communication proficiency
• Ability to conduct comprehensive research using multiple media venues and databases
• Independent judgment and problem-solving skills with minimal supervision
• Knowledge of consumer protection laws and Florida Statutes (Chapter 501, FS)
• Experience with complaint handling, data analysis, and trend identification