Citizen Services Analyst II

My Florida Families; Tallahassee (FL); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Annual & Sick Leave

9 paid holidays + Personal Holiday

Health insurance options

Life Insurance

Retirement with employer contributions

Job summary

Office of the Attorney General in Tallahassee, FL seeks a reliable Government Analyst II to collect and analyze complaint data, perform research, draft concise summaries, and respond to inquiries. The role emphasizes independent judgment and adherence to consumer advocacy standards while supporting the Citizen Services team.

Qualifications include a bachelor’s degree or higher and strong communication skills.

Qualifications

• Excellent verbal and written communication skills.
• Typing speed 35+ WPM or better.

Responsibilities

• Review and edit complaints, summarize information, and route to appropriate sections.
• Assist trainer with mentor/training of staff and new Government Analyst I.
• Conduct research using multiple media, perform fact-checking and respond to inquiries.

Skills

Communication

Typing

Phone support

Education

Bachelor's degree or higher

Tools

OAG databases

Job description

Office of the Attorney General in Tallahassee, FL seeks a reliable Government Analyst II to collect and analyze complaint data, perform research, draft concise summaries, and respond to inquiries. The role emphasizes independent judgment and adherence to consumer advocacy standards while supporting the Citizen Services team.

Qualifications include a bachelor’s degree or higher and strong communication skills.