Issue Remediation Senior Analyst

Citi; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Citi is seeking an Issue Remediation Senior Analyst in a hybrid role in the United States. You will lead Wealth Client Remediation analytics, managing a professional team to deliver data-driven insights and remediation plans.

You’ll coordinate with regulators and business partners to ensure timely, accurate outcomes. As a Data/Information Mgt Int Analyst, you will apply analytical thinking to complex problems, drive cross-functional collaboration, and contribute to governance and policy

Qualifications

• 5-8+ years of relevant experience in data/ information management or remediation analytics.
• Ability to think strategically and coordinate with cross-functional resources.
• Knowledge of analytic tools such as SAS and SQL; experience with big data and ML tools is a plus.

Responsibilities

• Lead remediation analytics for NAM Wealth Lines of Business (Retail banking, Mortgage & Wealth).
• Perform impact assessment to size customer impact and dollar amounts.
• Identify issues and root causes using analytical methods; support audit with data evidence.
• Manage daily deliverables while expanding knowledge of broader context in the function.
• Assess risk in business decisions, ensure compliance with laws, policy, and governance.

Skills

Analytical thinking

Stakeholder engagement

Strategic thinking

Data analysis

Education

Bachelor's degree or equivalent

Tools

SAS

SQL

R

Python

Job description

Issue Remediation Senior Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Data/Information Mgt Int Analyst– C11

Job Scope:

Analytics & Information Management

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

Wealth Client Remediation Analytics

The Wealth Client Remediation – Data Analyst, accomplishes results through the management of professional team that Integrates subject matter and industry expertise within a defined area. The candidate is expected to contribute to standards around which others will operate and would require to develop in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. The candidate should possess communication and diplomacy skills that are required to guide, influence, and convince others, in particular colleagues in other areas and Regulators. He/She has responsibility for volume, quality, timeliness, and delivery of end results of an area. Involved in short-term planning resource planning. Indirect responsibility of a cross-functional team to identify and validate client population analytics for issues requiring client remediation and remuneration.

Data/Information Mgt Int Analyst

The Data/Information Mgt Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typical deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

Wealth Client Remediation team manages the analysis of the customer remediation issues for NAM Wealth Lines of Business (Retail bank, Mortgage & Wealth). The critical areas of work are:

• Remediation analysis: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
• Impact assessment: Identification of size of the customers and the dollar amount impacted due to these issues.
• Issue Management & Root cause analysis: Identifying the issues and reasons for the issues by leveraging analytical methods.
• Audit Support: Tracking implementation plans and providing data evidence, artifacts for audit completion.
• Daily deliverable of routine and defined outputs, while at the same time developing knowledge of the broader context in which the work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• At least 5-8 years relevant experience
• Ability to think strategically and the ability to engage resources outside of their direct control to achieve objectives
• Know-how on analytic tools (SAS, SQL etc.)
• Big data and machine learning experiences are (R, Python etc.) a plus

Tools and Platforms

• Business Analysis, Requirement Gathering, Data Analysis
• Exposure in SAS, SQL, RDBMS
• Proficient in MS Excel, PowerPoint, and VBA
• Jira, Bitbucket

Domain Skills

• Good understanding of banking domain and consumer products (cards, Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.) is preferred.

Other Info

• Education Level: Bachelors/University degree or equivalent experience/ Engineering/ MBA from a premier institute
• Overall experience of 5-8 years with experience in Data Analyst role.
• Experience in Banking Industry is a plus.
• Job Category: Decision Management
• Schedule: Full-time
• Working days: Hybrid - Minimum 2 days in office in a week (adherence to CITI HWW policy)
• Shift: Regular Local Working Hours (aligned with NAM overlapping working hours)

Job Family Group

Decision Management

Job Family

Data/Information Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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Location(s)

Chennai, Tamil Nadu, India

Job Type

Hybrid

Posted

Sep. 17, 2026