Governance & Demand Management Analyst

ASSYST, Inc.; Tallahassee (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

ASSYST, Inc. seeks a skilled Business Analyst to support Governance and Demand Management in Tallahassee, onsite.

The role collaborates with Project Management, IT Service Management, Enterprise Architecture, Security, and Portfolio Management to analyze processes, document requirements, and assess impact, risks, and resources. The successful candidate will map workflows, facilitate stakeholder sessions, evaluate technology requests, and produce actionable reports and governance artifacts for

Qualifications

• 4+ years of experience performing business analysis, requirements analysis, process analysis, or functional procurement evaluations.
• Proven ability to elicit, gather, analyze, document, and communicate system requirements and business processes.
• Strong analytical, risk-based problem-solving, and cost-benefit evaluation skills.
• Ability to translate end-user friction and field observations into actionable technical specifications for development teams.
• Strong verbal, written, facilitation, and interpersonal communication skills to build consensus among diverse stakeholders.
• Experience bridging between large user bases, technical teams, and external vendors.
• Ability to balance multiple priorities and lead cross-functional initiatives.
• Proficiency in creating clear business documentation, process flows, and executive presentations.

Responsibilities

• Analyse & Document: Map current workflows to identify automation opportunities, gaps, risks, and cost-benefit improvements, documenting process maps, use cases, and requirements.
• Facilitate & Align: Host stakeholder sessions to separate core business needs from tools and align technical solutions with strategy.
• Intake & Evaluate: Manage and refine technology requests, evaluating business value, cost, scope, and resource needs.
• Coordinate & Trace: Prepare analytical reports for executive decisions and ensure end-to-end traceability.
• Liaise & Mediate: Connect business users, technical teams, and vendors while driving consensus.
• Translate & Present: Simplify complex technical language and deliver strategic findings to leadership.
• Analyse & Report: Track demand and portfolio trends using dashboards and metrics.
• Standardize & Optimize: Maintain consistent BA practices and refine governance tools.
• Validate & Test: Ensure needs met via evaluation, requirements validation, and UAT.
• Transition & Lead: Move approved demands into active projects and lead sub-teams as needed.

Skills

Business analysis

Requirements analysis

Process analysis

Stakeholder management

Communication

Risk analysis

Data analysis

Education

4+ years of BA experience

ECBA/CCBA/ITIL Foundation

Tools

ServiceNow

Job description

ASSYST, Inc. seeks a skilled Business Analyst to support Governance and Demand Management in Tallahassee, onsite.

The role collaborates with Project Management, IT Service Management, Enterprise Architecture, Security, and Portfolio Management to analyze processes, document requirements, and assess impact, risks, and resources. The successful candidate will map workflows, facilitate stakeholder sessions, evaluate technology requests, and produce actionable reports and governance artifacts for