GovCloud Technical Support Engineer—AI-Driven Security

CrowdStrike Holdings, Inc.; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

CrowdStrike is seeking a talented Technical Support Engineer to support GovCloud customers, troubleshoot complex issues, and coordinate with engineering. You will own cases end-to-end, identify root causes, and document improvements for scalable support.

Ideal candidates bring 3+ years in customer-facing tech roles, strong Windows and cloud tooling experience, and excellent communication for both technical and non-technical audiences. The role emphasizes collaboration and initiative.

Qualifications

• 3+ years in a customer-facing tech role.
• Strong Windows troubleshooting in enterprise environments.
• Experience with Docker, Kubernetes, Splunk or similar tools.
• Familiarity with REST APIs and cloud platforms (AWS/GCP/Azure).
• Knowledge of CJIS and FedRAMP compliance frameworks.
• Ability to learn quickly and communicate clearly with technical and non-technical audiences.

Responsibilities

• Own customer issues from triage to resolution and escalation as needed.
• Identify root cause, document bugs and coordinate with engineering teams.
• Provide guidance to GovCloud customers on deployment, integration and ongoing maintenance.
• Create and update troubleshooting docs in the knowledge base.
• Advocate for customers to improve processes and product usability.

Skills

Customer support

Windows troubleshooting

Docker/Kubernetes

REST API

AWS

GCP

Azure

Communication skills

Team collaboration

Problem solving

CJIS/FedRAMP

Security best practices

Splunk

Terraform/Ansible

Helm

Jira

Confluence

Slack

Tools

Kubernetes

Docker

Job description

CrowdStrike is seeking a talented Technical Support Engineer to support GovCloud customers, troubleshoot complex issues, and coordinate with engineering. You will own cases end-to-end, identify root causes, and document improvements for scalable support.

Ideal candidates bring 3+ years in customer-facing tech roles, strong Windows and cloud tooling experience, and excellent communication for both technical and non-technical audiences. The role emphasizes collaboration and initiative.