Gov IT Knowledge Manager & Governance Lead

VIVA USA Inc

Raleigh (NC)

Hybrid

USD 90,000 - 120,000

Full time

7 hours ago

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Job summary

VIVA USA Inc. in Raleigh, NC, is seeking a Knowledge Manager for a hybrid role with onsite once a month. You will develop, maintain, and mature enterprise knowledge assets to improve service delivery and operations for government IT operations.

You will collect, analyze, and organize knowledge from distributed sources, integrate resources with intranets and portals, and drive governance, taxonomy, and metadata standards. Strong communication and collaboration are essential to success.

Qualifications

Advanced skills in research, information analysis, and validation using digital, print, and traditional methods.
Experience developing taxonomies, metadata schemas, and content classification strategies.
Hands-on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms.
Strong customer-service orientation and familiarity with public-sector service delivery best practices.
Experience with enterprise content-database integration and multiple database or content management technologies.
Knowledge of archiving, cataloging, and retention methodologies.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language.
Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs.
Understanding of project management fundamentals.

Responsibilities

Develop a long-term knowledge management roadmap aligned with the client’s strategic goals, service-delivery objectives, and statewide technology mandates.
Build and maintain partnerships with client agencies, research organizations, vendors, and internal SME groups to source and validate authoritative information.
Monitor IT industry trends, public-sector best practices, and benchmarking data to advise leadership on emerging knowledge needs.
Establish strategy for implementing collaborative platforms (SharePoint, Teams communities, digital forums) to support knowledge sharing across the enterprise.
Design and execute plans to capture, preserve, and transition legacy knowledge as staff, contractors, or platforms change.
Create and enforce policies for appropriate use, retention, and access of knowledge assets following client standards and security requirements.
Participate in the evaluation and implementation of KM technologies and tools that support enterprise content, collaboration, and knowledge access.
Identify, gather, and synthesize knowledge assets from distributed systems, SMEs, documentation repositories, and client partners.
Integrate knowledge resources with the client intranets, portals, statewide platforms, document repositories, and enterprise content management solutions.
Identify opportunities where structured knowledge improves service management, onboarding, incident resolution, and program outcomes.
Leverage knowledge assets for staff education, end-user training, and client communications.
Work collaboratively with content managers, process owners, and SMEs to maintain accurate, well-structured content.
Partner with IT teams to define architectures and standards for knowledge storage, retrieval, and continual improvement.
Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility.
Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT.
Promote a culture of collaboration, transparency, and shared learning across the client and supported agencies.
Support the governance and maintenance of enterprise documents, guides, SOPs, handbooks, knowledge articles, and other digital assets.