Gov IT Help Desk Specialist — Secure, Service-Driven Support

OSC Global; Fort Benning (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Life insurance and AD&D

Flexible Spending

Accident, Critical Illness andHospital

401(k) and Roth retirement options and

Pet Insurance

Identity Theft and Fraud Protection

Job summary

OSC Edge seeks a Help Desk Support Specialist to provide technical expertise to government customers and maintain operating systems and workstations. You will install and upgrade software, interface with customers to schedule tasks, and ensure compliance with established policies and procedures.

This role requires 4 years in IT, Sec+ CE, experience with an IT ticketing system, and the ability to stand for long periods. A Secret clearance is required.

Qualifications

• 4 years’ experience in IT related field.
• Sec+ CE certification.
• Experience with an IT Ticketing System.
• Preferred Microsoft SharePoint Experience.
• Must have and maintain a Secret personnel clearance.

Responsibilities

• Provides quality customer support to ensure a positive experience as a customer service employee
• Responds to customer inquiries in-person, telephonically or via e-mail.
• Resolves customer issues through subject matter expertise, research, reproduction, and troubleshooting
• Participates in special projects as required
• Works under some supervision but also expected to utilize independent judgment and initiative. Work is reviewed for soundness of technical judgment, overall adequacy, and accuracy
• Keeps manager and team members informed. Participates actively within the team by sharing information
• Displays self-confidence and shows strong initiative. Demonstrates well-developed communication skills
• Operate and maintain hardware and software associated with standard IT service delivery
• Provides IT performance metrics/service reporting and documentation, and weekly IT Service
• Performs other tasks as required by OSC and the Government contracting office

Skills

4 years IT experience

Security+ CE

IT ticketing system

SharePoint experience

Tools

SharePoint

Job description

OSC Edge seeks a Help Desk Support Specialist to provide technical expertise to government customers and maintain operating systems and workstations. You will install and upgrade software, interface with customers to schedule tasks, and ensure compliance with established policies and procedures.

This role requires 4 years in IT, Sec+ CE, experience with an IT ticketing system, and the ability to stand for long periods. A Secret clearance is required.