Help Desk Support Specialist

OSC Edge; Fort Benning (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Life insurance

Flexible Spending

Critical Illness and Hospital Indemn

401(k) and company match

Pet Insurance

Identity Theft Protection

Job summary

OSC Edge is seeking an experienced Help Desk Support Specialist to provide technical expertise to government customers. The role covers day-to-day maintenance, support, and upgrades for operating systems and workstations, with direct customer interface for software installations and upgrades in accordance with policies and procedures.

The position involves responding to inquiries, resolving issues through SME knowledge, and contributing to IT service delivery and reporting.

Qualifications

• 4 years in IT related field
• Security+ CE certification
• Experience with an IT ticketing system
• Preferred Microsoft SharePoint experience
• Ability to stand for long periods
• Ability to lift 20–25 pounds
• Ability to stoop, bend, kneel
• Must have and maintain a Secret clearance

Responsibilities

• Provide quality customer support to ensure a positive experience
• Respond to inquiries in-person, by phone, or email
• Resolve issues through subject matter expertise, research, reproduction and troubleshooting
• Participate in special projects as required
• Work under supervision but use independent judgment and initiative
• Keep manager and team informed and share information
• Operate and maintain hardware and software for IT service delivery
• Provide IT performance metrics and service reporting
• Perform other tasks as required by OSC and government contracting office

Skills

Security+ CE

IT ticketing system

SharePoint (preferred)

Tools

Microsoft Windows

Job description

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As the Help Desk Support Specialist, the individual will provide technical expertise to government customers and provide day-to-day maintenance, support, and upgrades for operating systems, and workstations. In this role, the Help Desk Support Specialist will directly interface with customers to schedule and perform software installations and upgrades and maintains them in accordance with established policies and procedures.

Responsibilities:

• Provides quality customer support to ensure a positive experience as a customer service employee
• Responds to customer inquiries in-person, telephonically or via e-mail.
• Resolves customer issues through subject matter expertise, research, reproduction, and troubleshooting
• Participates in special projects as required
• Works under some supervision but also expected to utilize independent judgment and initiative. Work is reviewed for soundness of technical judgment, overall adequacy, and accuracy
• Keeps manager and team members informed. Participates actively within the team by sharing information
• Displays self-confidence and shows strong initiative. Demonstrates well-developed communication skills
• Operate and maintain hardware and software associated with standard IT service delivery
• Provides IT performance metrics/service reporting and documentation, and weekly IT Service
• Performs other tasks as required by OSC and the Government contracting office

Required Qualifications/Education and Experience:

• 4 years’ experience in IT related field
• Sec+ CE
• Experience with an IT Ticketing System
• Preferred Microsoft SharePoint Experience
• Ability to stand for long periods of time
• Ability to lift and carry 20-25 pounds
• Ability to stoop, bend, and kneel
• Must have and maintain a Secret personnel clearance

OSC Edge delivers a total rewards package that we know will attract, engage and retain top talent. Key elements of our package include a competitive base pay and a comprehensive benefits package:

We offer eligible employees with an opportunity to enroll in a variety of benefits offerings. Here are just some of our benefits for our US based positions:

• Life insurance and AD&DD
• Flexible Spending
• Accident, Critical Illness and Hospital Indemnity coverage
• 401(k) and ROTH retirement options and company match
• Pet Insurance
• Identify Theft and Fraud Protection coverage

About OSC Edge:

Founded in 2008, what started as a small business has grown into a diverse and innovative global team owned by Cook Inlet Region, Inc. an Alaska Native Regional Corporation. As a US Federal contractor, we are a dedicated IT Service Provider supporting the Departments of the Army, Navy, Air Force, DoD Educational Institutions, and large corporate entities. Our expertise is in Cloud Computing, Cyber Security, Compliance Management, Enterprise Architecture, IT Support, and CSfC. If you are passionate about making a difference and thrive in a dynamic and collaborative environment, we invite you to apply to join our team.

Equal Opportunity Employer/Veterans/Disabled