Gov IT Desktop Support Specialist (ServiceNow)

Itero Group; Springfield (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Company-paid disability insurance

Voluntary benefits

Wellness programs

Job summary

Itero Group is seeking a DSS Systems Administrator in Springfield, VA. This role involves providing desktop support to government clients by managing service requests, troubleshooting systems, and supporting applications. Responsibilities include ensuring security, providing user training, and coordinating with support teams. Candidates must have an Associate's degree, 5 years of relevant experience, and strong customer service skills. The company offers a competitive benefits package including medical, retirement savings, and additional perks.

Qualifications

• 5 years of related experience in IT support.
• Customer service operations experience.
• Strong working knowledge of computer terms.

Responsibilities

• Manage Service-Now service request tickets.
• Support COTS and custom applications.
• Conduct diagnostic troubleshooting for computer devices.
• Provide training for new users and IT Mart visitors.

Skills

Customer service skills

Communication skills

ServiceNow knowledge

Technical support experience

Attention to detail

Education

Associate's degree or equivalent experience

Industry certifications (A+, Security+, Network+)

Job description

Itero Group is seeking a DSS Systems Administrator in Springfield, VA. This role involves providing desktop support to government clients by managing service requests, troubleshooting systems, and supporting applications. Responsibilities include ensuring security, providing user training, and coordinating with support teams. Candidates must have an Associate's degree, 5 years of relevant experience, and strong customer service skills. The company offers a competitive benefits package including medical, retirement savings, and additional perks.