Gourmet Store Customer Experience Specialist

Uncle Giuseppe's; Port Washington (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) retirement plan

Employee discounts

Job summary

Uncle Giuseppe’s Marketplace is seeking a friendly Customer Service Clerk to greet guests, answer questions, and resolve issues at the service desk of our gourmet store in New York. You will help record loyalty accounts, process refunds, and handle product inquiries with a focus on creating positive experiences.

You should have at least a year of retail or customer service experience, strong communication skills, and familiarity with CRM practices.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a retail or customer service environment.
• Excellent communication and problem-solving skills.
• Familiarity with CRM systems and customer service practices.
• Strong multitasking ability with a positive, adaptable attitude.
• Must be able to read, write, and communicate effectively in English.

Responsibilities

• Assist customers at the service desk with questions, concerns, and product inquiries
• Open and maintain customer loyalty accounts by accurately recording account information
• Resolve product or service issues by clarifying concerns, identifying solutions, and ensuring timely resolution
• Process customer refunds and exchanges in accordance with store policies
• Answer incoming calls and assist customers with account or product-related inquiries
• Build trusted relationships through open, friendly, and professional communication
• Handle customer complaints with empathy and efficiency, providing follow-up when necessary
• Follow all communication procedures, guidelines, and store policies
• Greet customers warmly and ensure each guest leaves satisfied
• Process payment transactions and assist with various front-end duties
• Perform additional tasks and responsibilities as assigned by management

Skills

Customer service

Retail experience

English communication

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Uncle Giuseppe’s Marketplace is seeking a friendly Customer Service Clerk to greet guests, answer questions, and resolve issues at the service desk of our gourmet store in New York. You will help record loyalty accounts, process refunds, and handle product inquiries with a focus on creating positive experiences.

You should have at least a year of retail or customer service experience, strong communication skills, and familiarity with CRM practices.