Gourmet Market General Manager at Eli Zabar Inc

Empregara; New York (NY); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Employee discount on all our gourmet

Job summary

Eli Zabar is seeking a General Manager for its gourmet flagship store in New York. The role focuses on leading operations, mentoring department managers, and delivering exceptional customer experiences in a premium environment.

You will oversee deliveries, inventory, vendor relations, and merchandising, ensuring smooth daily workflows and top-tier service. The position is salaried with compensation above $100,000 and opportunities for performance incentives.

Qualifications

• Strong customer-service skills for a discerning clientele.
• Excellent organizational abilities — multitasking and scheduling.
• Experience supervising a small team and delegating tasks.
• Comfort with cash handling and POS reconciliation.

Responsibilities

• Support and troubleshoot for all department managers.
• Coach and train the cashiers, delivery staff, and grocery stock team.
• Ensure exceptional customer service at every interaction.
• Oversee deliveries — scheduling, routing, and quality control.
• Manage opening/closing procedures, cash handling, and POS reconciliation.
• Assist with product ordering, vendor relations, and inventory management.
• Maintain organized displays, stock rotations, and front-of-store merchandising.
• Handle special requests, customer issues, and daily workflows.
• Collaborate with owner/wholesale buyers on new products.

Skills

Customer service

Organizational skills

Multitasking

Team supervision

Cash handling

POS systems

Vendor management

Inventory management

Tools

POS systems

Job description

Company description

Eli Zabar is a prominent New York City gourmet food purveyor, artisanal baker, and restaurateur.

Job description

Join Our Gourmet Food Flagship Store — We’re Hiring a General Manager

Are you passionate about food, service, and creating a memorable experience for discerning customers? We’re a premium gourmet food store seeking an energetic, organized, and hands‑on Assistant General Manager to help lead our operations.

About Us

We pride ourselves on curating the finest specialty foods — artisan cheese, charcuterie, fine olive oils, imported delicacies, fresh gourmet provisions and the very best meats, fish and produce. Our clientele expects high standards, personal service, and attention to detail.

The Role: General Manager

As our General Manager, you will:

• Support and trouble shoot for all department managers
• Coach and train the cashiers, delivery staff, and grocery stock team
• Ensure exceptional customer service at every interaction
• Oversee all deliveries — scheduling, routing, and quality control
• Manage opening/closing procedures, cash handling, and POS reconciliation
• Assist with product ordering, vendor relations, and inventory management
• Maintain organized displays, stock rotations, and front-of-store merchandising
• Handle special requests, customer issues, and daily workflows
• Work closely with the owner/wholesale buyers to decide on new products

What We’re Looking For

• Strong customer-service skills and ability to delight a discerning clientele
• Excellent organizational abilities — multitasking, scheduling, tracking
• Flexibility in hours: mornings, evenings, weekends, holidays as needed
• Food / grocery experience is a big plus (fine foods, specialty shops, delis)
• Comfort supervising a small team, delegating tasks, and motivating staff
• Experience in cash handling, POS systems, and reconciling sales
• Basic knowledge or willingness to learn ordering / buying / vendor management
• Reliable, proactive, detail-oriented, and able to thrive in a fast-paced environment

Why Work With Us?

• Be part of a tight-knit, passionate food business
• Hands‑on role with variety and autonomy
• Opportunity to learn about gourmet sourcing, product curation, and small business operations
• Competitive compensation + performance incentives, 401k matching, medical, vacation.
• Employee discount on all our gourmet products

Job Type: Full-time

Compensation

this position is: salaried, more than $100,000