Gourmet Dept Lead: Beer, Wine, Cheese & Chocolate

Whole Foods Market; Boston (MA); On-site; USD 33,000 - 58,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Access to other Team Member perks

Job summary

Whole Foods Market in Boston seeks a leader to provide overall guidance to the Specialty team, overseeing daily operations including profitability, expense control, buying, merchandising, and regulatory compliance. Leads and develops Associate Team Leaders and Team Members for a positive customer experience.

The role emphasizes hiring, development, corrective actions, and maintaining health and safety standards while aligning with WFM SOPs and regional programs.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.

Responsibilities

• Holds ATLs, supervisors, and Team Members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution.
• Effectively delegates to and empowers ATLs and Team Members.
• Accountable for monitoring and achieving sales, margin, expense, and labor targets.
• Maintains proper product assortment, merchandising, and inventory control.
• Ensures products are cross-merchandised in accordance with regional and global guidelines.
• Ensures adherence to category management schedule and planograms.
• Ensures nutritional aspects are displayed correctly.
• Establishes and maintains collaborative and productive working relationship with departmental and store leadership.
• Maintains comprehensive knowledge of and ensures compliance with relevant regulatory rules and standards.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Communicates and maintains Team Member safety and security standards.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Leadership

Retail management

Customer service

Merchandising

Food safety

Regulatory compliance

Team development

Budgeting

Communication

Microsoft Office

Job description

Whole Foods Market in Boston seeks a leader to provide overall guidance to the Specialty team, overseeing daily operations including profitability, expense control, buying, merchandising, and regulatory compliance. Leads and develops Associate Team Leaders and Team Members for a positive customer experience.

The role emphasizes hiring, development, corrective actions, and maintaining health and safety standards while aligning with WFM SOPs and regional programs.