Google Team Lead

Acosta, Inc.; Grapevine (TX); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Job summary

Acosta, Inc. is seeking a capable Inside Sales Team Lead to guide the CORE Inside Sales group across regions, optimizing customer satisfaction processes and project delivery. You will collaborate with client teams and oversee CRM-driven satisfaction calls and related tools.

Travel is regular, with emphasis on field presence, coaching Brand Ambassadors, and delivering metrics-based reporting. The role blends leadership, logistics, and communication in a hybrid work environment.

Qualifications

• Background in roles like Team Lead, Field Manager, or Event Manager in experiential marketing.
• 3 to 4 years of experience in retail activation environment.
• Natural leader who can mentor, build a team and communicate effectively.
• Willingness to travel within the designated region to support the team onsite.
• Must be resourceful and able to handle logistics or staffing challenges quickly.
• Genuine enthusiasm for interacting with people and creating positive brand experiences.
• Experience in reporting and analyzing infield metrics.
• Some sales experience is required.
• Regular access to a vehicle is required.

Responsibilities

• Act as the primary contact for Brand Ambassadors in your region, with regular meetings and check-ins.
• Oversee day-to-day operations to ensure flawless execution and proper site setup.
• Build team morale and celebrate achievements, fostering professional growth.
• Engage in consumer interactions to model excellent brand experiences and clear messaging.
• Meet with on-site contacts to discuss campaign adjustments or feedback.
• Transport assets to activation sites and assist with setup as needed.
• Resolve logistical challenges and staffing changes to keep campaigns on track.
• Handle administrative tasks like reviewing schedules and timesheets.
• Monitor KPIs on consumer engagement, interaction quality and education reach.
• Compile regional performance reports and campaign highlights for management.
• Gather consumer insights and photos to share with senior management.
• Travel regularly to activation sites to support the team.
• Use Google Workspace tools to stay organized and communicate clearly.

Skills

Team leadership

Leadership

Retail activation experience

Travel willingness

Vehicle access

Sales experience

Infield metrics reporting

Job description

DESCRIPTION

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

RESPONSIBILITIES

WHAT YOU’LL DO

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns

• Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly

• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors

• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers

• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback

• Transportating necessary assets to activation site and support with setup as required

• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly

• Essential administrative functions i.e. review weekly schedules, verifying timesheets

• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while

• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team

• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management

• Travel regularly and extensively to various activation sites to work alongside your team

• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

QUALIFICATIONS

WHAT YOU BRING

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.

• 3 to 4 years of experience in retail activation environment with a proven track record for success

• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.

• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.

• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.

• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.

• Experience in reporting and analyzing infield metric’s

• Some sales experience required

• Regular access to a vehicle required

WHY YOU’LL LOVE IT HERE

• Flexible, hybrid work environment

• Work with top-tier brands and inspiring teammates

• Space to grow, learn, and lead

• A supportive, creative culture where your ideas matter

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $56160.00 - $56160.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 42082