Google Data Engineer

Tata Consultancy Services; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary annual incentive

401K Plan

Certification & training reimbursement

Vacation & holidays

Job summary

Tata Consultancy Services in Charlotte, NC is looking for a Google Data Engineer with 5+ years of software development and cloud experience to design and operate data pipelines, leverage BigQuery, GCP services, Terraform and CI/CD to deliver scalable CCaaS data platforms.

The role emphasizes secure cloud architectures, AI/ML integration, and interaction with CRM/CTI systems, with a focus on data quality, governance, and observability. Base salary range is $90,000–$120,000 per year.

Qualifications

• 5+ years of commercial software development experience.
• Hands-on with GCP services including GKE, Cloud Run, Cloud Functions, Pub/Sub, BigQuery.
• Experience building data pipelines and data models for CCaaS/data platforms.
• Experience with AI/ML tools and frameworks (TensorFlow, XGBoost).
• Knowledge of CI/CD, DevOps, and observability practices.

Responsibilities

• Design, develop and maintain data pipelines/datasets to support CCaaS data platforms.
• Implement secure, resilient cloud infrastructure using IAM, VPC design, encryption, and multi-region HA.
• Integrate CCaaS APIs, CRM/CTI, webhooks, and telephony capabilities.
• Collaborate with cross-functional teams to migrate legacy contact center platforms to cloud-based solutions.

Skills

Cloud computing

GKE

BigQuery

Python

AI/ML

Data pipelines

CI/CD

Kafka

NoSQL databases

Agile development

Tools

Terraform

Jenkins

Git

Job description

Job Description

Role: Google Data Engineer

Experience Required: 5+ Years

Must Have Technical/Functional Skills

• 5+ years of commercial software development experience.
• Cloud, GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery, Terraform, RDBMS, NoSQL, Maven, GIT, Jenkins, CI/CD, Big data, Scala, Spark, Hive SQL, GCP, Google Cloud Storage and BigQuery, ETL, Data Modeling
• Python, AI/ML, Tensorflow, LLM, GenAI
• Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Implement, and optimise CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact centre operations.
• Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact centre platforms to cloud-based solutions.
• Design, develop and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security and compliance.
• Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into production systems.
• Understanding model lifecycle including evaluations, hyper‑parameters, tuning, and ongoing monitoring, model governance, bias mitigation and explainability.
• Experience with Agile development, CI/CD, DevOps and Observability.
• Hands‑on experience with Kafka, relational and/or NoSQL databases.
• Understanding of data structures, algorithms and design patterns.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions including conversational IVR design, NLU/NLP modelling, intent and flow orchestration, webhook integrations, speech‑to‑text/text‑to‑speech.

Generic Managerial Skills

• Exceptional communication and stakeholder management skills, with the ability to collaborate with cross‑functional teams, including developers, business analysts and quality assurance professionals, to drive project success.
• Contact centre migration to CCaaS and build data solution surrounding the migration. Led cross‑functional teams to define product vision, roadmap & quarterly plans using Aha & Jira, prioritising backlogs based on user feedback & business goals.
• Orchestrated Agile ceremonies as Product Owner & Scrum Master (sprint planning, stand‑ups, reviews, retros) for team alignment & transparency.

Base Salary Range

$90,000 to $120,000 per annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.