Customer Engineer, AI Platform, Google Cloud

Google; Miami (FL); On-site; USD 104,000 - 150,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google is hiring a Customer Engineer for the AI Platform within Google Cloud in Miami, FL. The role partners with Technical Sales to differentiate Google Cloud and serves as the customer's primary technical partner and trusted advisor.

The position requires strong technical and presentation skills, with a focus on AI, data analytics, and cross-pillar cloud solutions. US-based compensation is provided with a significant bonus target and equity.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience selling technical solutions in data analytics or Cloud AI.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience working with Central America/Caribbean customers.

Responsibilities

• Accelerate the adoption of AI. Identify and qualify business opportunities, address technical objections, develop a demo and strategy to resolve blockers.
• Combine sales, programming, and solutions architecture to prove Google Cloud Platform value through demos, pilots, and workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; lead the technical engagement in the solution phase.
• Facilitate post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan and support cross-functional teams through ramp, delivery, migration or implementation phases.

Skills

Cloud native architecture

Stakeholder communication

Executive presentation

Customer-facing experience

Regional experience (Central America/“

Education

Bachelor's degree or equivalent practical experience

Tools

Google Cloud Platform

Cloud AI/AI Platform

Job description

Customer Engineer, AI Platform, Google Cloud

Google

Miami, FL, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience selling technical solutions in data analytics or Cloud AI.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience working with Central America/Caribbean customers.

Preferred qualifications:

• Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, Security.
• Experience driving the entire sales cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience building long-term technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will drive the technical win and define the delivery and consumption plans. You will use your presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

You will focus on identifying, pursuing, and winning new business workloads and driving pen testing within existing ones. You will have a breadth of technical expertise, spanning AI, data analytics and more.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $104000 - $150000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Accelerate the adoption of AI. Work with the team to identify and qualify business opportunities, identify key customer technical objections, develop a demo, presentations and develop a strategy to resolve technical blockers.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.