Google Analytics Consultant

360 IT Professionals; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company based in Indiana is seeking a Client Technical Support Specialist to educate customers on Google Analytics Products. The role involves troubleshooting client issues, providing superior technical support, and coordinating with various teams to ensure customer satisfaction. Ideal candidates should have excellent communication skills and a background in technical support. This position offers an opportunity to work in a dynamic environment focused on customer success.

Qualifications

• Experience in client technical support, preferably with Google Analytics products.
• Strong troubleshooting skills are essential.
• Excellent communication abilities, both verbal and written.

Responsibilities

• Educate customers on product usage through emails, chat, and phone calls.
• Provide superior client technical support for Google Analytics Suite Products.
• Troubleshoot and escalate product support requests.
• Complete product configuration for feature activation and deactivation.
• Identify and escalate product bugs to relevant teams.
• Coordinate with cross-functional teams to achieve high customer satisfaction.

Skills

Technical support

Client communications

Troubleshooting

Google Analytics

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance-driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

• Educate the customers on product usage, from the basics to best practices mostly via emails/chat & phone calls.
• Provide superior client technical support for Google Analytics Suite Products
• Troubleshoot, **escalate** and respond to product support requests.
• Complete Product Configuration (Feature Activation / Deactivation)
• Identify and Escalate Product (GA360) bugs to the Analytics Escalation Team (TPE) or Eng Team
• Coordinate with cross-functional teams including Product Management/Specialists, Sales, & Engineering teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.