GA Analytics Consultant: GA360 Support & Education

360 IT Professionals; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company based in Indiana is seeking a Client Technical Support Specialist to educate customers on Google Analytics Products. The role involves troubleshooting client issues, providing superior technical support, and coordinating with various teams to ensure customer satisfaction. Ideal candidates should have excellent communication skills and a background in technical support. This position offers an opportunity to work in a dynamic environment focused on customer success.

Qualifications

• Experience in client technical support, preferably with Google Analytics products.
• Strong troubleshooting skills are essential.
• Excellent communication abilities, both verbal and written.

Responsibilities

• Educate customers on product usage through emails, chat, and phone calls.
• Provide superior client technical support for Google Analytics Suite Products.
• Troubleshoot and escalate product support requests.
• Complete product configuration for feature activation and deactivation.
• Identify and escalate product bugs to relevant teams.
• Coordinate with cross-functional teams to achieve high customer satisfaction.

Skills

Technical support

Client communications

Troubleshooting

Google Analytics

Job description

A technology services company based in Indiana is seeking a Client Technical Support Specialist to educate customers on Google Analytics Products. The role involves troubleshooting client issues, providing superior technical support, and coordinating with various teams to ensure customer satisfaction. Ideal candidates should have excellent communication skills and a background in technical support. This position offers an opportunity to work in a dynamic environment focused on customer success.