Goodwill - Employment Navigator/Job Coach

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Cleveland (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental and vision benefits

Retirement plan with company match

Life insurance

Employee Assistance Program

Job summary

Goodwill Industries of Greater Cleveland and East Central Ohio is seeking a full-time Employment Navigator/Job Coach to join our Mission Services team. The role supports individuals in overcoming employment barriers and guiding them toward sustainable work, using effective job search strategies and personalized coaching.

The ideal candidate will bring knowledge of workforce development, community resources, and strong collaboration with employers, while maintaining thorough documentation and

Qualifications

• Bachelors or Associate degree preferred in education, social work, psychology, rehabilitation counseling, business, or related field.
• Experience in vocational rehabilitation or workforce development is a plus.
• Ability to obtain required certifications such as CESp or similar.

Responsibilities

• Provide one-on-one career coaching to help job seekers set goals and identify opportunities.
• Assist clients in creating resumes, cover letters, and job applications with effective strategies.
• Conduct initial assessments to identify skills, barriers, and needs; develop personalized employment plans.
• Build and maintain relationships with employers and public agencies to secure opportunities.
• Document client progress and complete reporting within required timelines.

Skills

Career coaching

Job search guidance

Resume writing

Employer networking

Education

Associate or Bachelor's degree in relevant field

Job description

Goodwill Industries of Greater Cleveland and East Central Ohio is seeking a full-time Employment Navigator/Job Coach to join our Mission Services team.

Goodwill is a nonprofit social service agency dedicated to improving the lives of all people by providing skill-building programs and services needed to help remove common barriers to good jobs and independence. Our vision is to be the leading resource for growth and development for those in our communities seeking to overcome barriers. We provide an inclusive, equitable, safe, and welcoming environment, and we believe in meeting people where they are with a hand up, not a handout.

Job Summary:

We are seeking an empathetic, resourceful, and highly motivated Employment Navigator to join our team. The Employment Navigator will support individuals in overcoming employment barriers and securing sustainable employment. The ideal candidate possesses a comprehensive understanding of workforce development, community resources, and effective job search strategies. This role involves working closely with job seekers to assess their needs, identify appropriate career opportunities, and provide coaching throughout the job search process.

This is an hourly position with a competitive benefits package that includes:

• 4 weeks of paid time off per calendar year
• Paid holidays
• Medical, dental, & vision benefits at a fraction of the premium cost
• Retirement planning with company match
• Employer-paid Group Term Life and Disability Insurance
• Employee Assistance Program

Key Responsibilities:

• Career Coaching & Support: Provide one-on-one coaching and guidance to job seekers, helping them navigate the job market, set career goals, and identify employment opportunities that align with their skills and interests.
• Job Search Assistance: Assist clients in creating and refining resumes, cover letters, and job applications. Guide them in job search strategies, online application processes, and networking techniques to maximize their employment prospects.
• Assess Client Needs: Conduct initial assessments to determine a job seeker's skills, qualifications, and employment barriers. Develop personalized employment plans that address specific challenges, such as a lack of skills, experience, or transportation access.
• Community Relationships: Establish and maintain community relationships with employers and public agencies to facilitate learning and secure employment opportunities.
• Documentation and Reporting: Record participant progress through services and complete all necessary documentation and reporting within established times.

Requirements:

• Associate degree or bachelor's degree in education, social work, psychology, rehabilitation counseling, business, or related field preferred
• High school diploma and three years of experience providing vocational rehabilitation services will be considered in lieu of a degree
• Ability to complete the State of Ohio Department of Developmental Disabilities provider training
• Ability to obtain additional certifications may be required, including Certified Employment Support Professional (CESP)
• Works a flexible and varying schedule that may include nights or weekends as determined by the needs of the individual served
• Travel is required within communities served and may include transporting the individual served, as necessary
• Must have a valid driver's license with five or fewer points and automotive insurance, and must regularly provide proof of automotive insurance
• Certification in First Aid and CPR is required and can be provided if needed

Background checks and FBI/BCI checks are required.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.