Gondola Operator

Sugar-Bowl-Ski-Resort; Norden (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Employer 401k after 1000 hours

Employee Assistance Program

Free ski passes

50% off food

Free group lessons

Lift ticket discounts

Job summary

Sugar Bowl Resort in California is seeking a Gondola Operator to escort guests and their belongings to and from the garage loading dock. You will operate the gondola safely and smoothly, assist guests with loading and unloading gear, and help keep the garage and cabins clean.

This role emphasizes guest interaction, safety, and prompt service. Must be at least 18, pass a training skills test, and lift up to 30 pounds.

Qualifications

• 18+ years old.
• Must pass a skills test after training.
• Capable of lifting up to 30 pounds.
• Able to work outdoors in varying weather.

Responsibilities

• Greet guests with enthusiasm and assist loading/unloading gear.
• Operate the gondola safely to keep guests moving.
• Load and unload skis, boards, and gear professionally.
• Maintain cleanliness of the garage and gondola areas.
• Assist hotel and villa guests with luggage and belongings.
• Provide Sugar Bowl knowledge and answer guest questions.
• Coordinate with teams to ensure smooth arrivals for overnight guests.
• Assist with shipping/receiving and crowd flow during busy times.

Skills

Guest service

Communication

Customer focus

Safety awareness

Cold weather

Job description

• Base Pay $20.00 - $25.00 / Hour
• Job Category Gondola
• Employee Type 2B (Seas FT)

• Name Hiring Manager: Rachel Randall
• Email [e-mail]

Sugar Bowl Resort is seeking an energetic and guest-focused Gondola Operator to escort guests and their personal belongings to and from the garage loading dock. This role is responsible for the safe and efficient operation of the gondola, ensuring the secure transportation of passengers, belongings, and freight. A strong focus is placed on guest interaction and quality service as we strive to surpass our guests' needs and expectations. While maintaining a professional image, you will identify, show sensitivity to, and respond to our guests' needs safely and promptly to ensure complete satisfaction for all our guests.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• Energetic, friendly, and outgoing, with a natural knack for making people feel welcome
• A great communicator who can connect with just about anyone
• Someone who thrives when things get busy and fast-paced; you stay cool under pressure
• Committed to keeping courtesy and safety at the top of your priority list, always
• At least 18 years old and ready to take on the adventure
• Must be able to pass a skills test at the conclusion of training (training provided)

What You'll do:

• Greet every guest and teammate with positivity and genuine enthusiasm
• Operate the gondola safely and smoothly, keeping the mountain moving
• Lend a hand helping guests load and unload with ease
• Load and unload skis, snowboards, and gear like a pro
• Maintain cleanliness of the garage, gondola building, and cabins
• Help homeowners and hotel guests with luggage and personal items, making their arrival feel effortless
• Team up with Village Services and the Hotel to make sure overnight guests have a seamless arrival
• Handle shipping and receiving duties with care and organization
• Keep the crowds moving and the lines flowing smoothly
• Become a go-to source of Sugar Bowl knowledge, ready to answer guest questions and general inquiries
• Perform snow removal and shoveling before, during, and after storms

Physical Requirements:

• Capable of lifting and carrying up to 30 pounds regularly
• Comfortable standing, walking, and moving for extended periods, often in cold and snowy conditions
• Able to work outdoors in varying weather conditions for full shifts
• Comfortable bending, reaching, and assisting guests with loading and unloading equipment and belongings
• Able to safely operate mechanical equipment after completing required training

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Employee Assistance Program (EAP)
• Free ski and tubing passes for employees
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.