Golf Shop Attendant

Whitewater Creek Country Club; Fayetteville (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Whitewater Creek Country Club seeks a Golf Shop Attendant to promote the game of golf, assist members and guests, and maintain an organized pro-shop environment. You will help customers with merchandise selections and provide information on club services and events.

The role requires strong customer service, familiarity with retail operations, and ability to work with a team in a fast-paced setting. Weekend/holiday availability is often needed.

Qualifications

• High school diploma or GED required.
• Experience in customer service or retail preferred; basic golf ops knowledge helpful.
• Familiarity with POS systems and basic cash handling.

Responsibilities

• Greet members and guests, process charges at the register, and check in players.
• Maintain shop presentation and stock levels for frequently sold items.
• Assist with tee-time bookings and provide information on club services and events.
• Support inventory management and collaborate with pro-shop team for smooth operations.
• Follow all club policies and safety guidelines.

Skills

Customer service

Retail experience

POS systems

Cash handling

Golf knowledge

Communication

Teamwork

Organization

Stamina

Education

High school diploma or GED

Tools

POS software

Job description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

Experience Required

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedure.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat/kneel, reach, grasp, push/pull, twist/bend, and lift/carry up to 100 lbs.
• Availability to work scheduled hours, including additional hours, weekends, and/or holidays as needed.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience.
• Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items. Inform customers when special orders arrive and handle returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring seamless coordination between pro-shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions following club guidelines and procedures.
• Ensure all daily tasks are completed to club standards, including maintaining organized work areas, tidying the pro-shop and entry areas, and restocking merchandise.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and comply with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities.