Golf Shop Sales & Guest Experience Coordinator

PGA TOUR, Inc; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Wellness Reward Program

Life and Disability Insurance

401(k) plus employer match and sponsor

Pet Insurance

Employee Assistance Program

Paid Time Off and Holidays

Complimentary employee meals

Access to PGA TOUR events

Tuition Assistance

Playing privileges and employee discs

Job summary

TPC Harding Park, in San Francisco, is hiring a Coordinator to work with Assistant Golf Professionals and serve Members and Guests in the Golf Shop. You’ll help ensure every aspect of the golf experience runs smoothly, from greeting guests to processing reservations and maintaining displays.

The role focuses on exceptional customer service, accurate cash handling, and effective communication across course operations.

Qualifications

• High school education or equivalent education.
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience.
• Previous customer experience required.

Responsibilities

• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible.
• Greet and welcome Members and Guests in a professional and courteous manner.
• Communicate clearly and professionally with Members, Guests, and fellow staff Members.
• Answer questions and provide assistance and information to Members & Guests.
• Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner.
• Accurately record time and date of reservation in the online reservation system.
• Make corrections and update online reservation system as appropriate when reservations have been filled or canceled.
• Email and telephone members/guests to verify advance reservations.
• Advises guests of any abnormal golf course conditions (overseeding, aerification etc.)
• Communicate with local hotels/resorts concerning golf course profile (conditions).
• Accurately open, operate and close the point of sale system per the Club Operations Manual.
• Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures.
• Collect green fees, car fees, and other incomes.
• Assist with physical inventories as required.
• Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays.
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards.
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.
• Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
• Assist with all closing procedures for the Golf Shop
• Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)
• Special projects or other duties as assigned

Skills

Customer service

Retail knowledge

Guest relations

Education

High school diploma or equivalent

Job description

TPC Harding Park, in San Francisco, is hiring a Coordinator to work with Assistant Golf Professionals and serve Members and Guests in the Golf Shop. You’ll help ensure every aspect of the golf experience runs smoothly, from greeting guests to processing reservations and maintaining displays.

The role focuses on exceptional customer service, accurate cash handling, and effective communication across course operations.