Golf Shop Coordinator

659 Tournament Players Club of California, LLC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Wellness Reward Program

Life and Disability Insurance

401(k) plus employer match and sponsor

Pet Insurance

Employee Assistance Program

Paid Time Off and Holidays

Complimentary employee meals

Access to PGA TOUR events

Tuition Assistance

Playing privileges and employee discs

Job summary

TPC Harding Park, in San Francisco, is hiring a Coordinator to work with Assistant Golf Professionals and serve Members and Guests in the Golf Shop. You’ll help ensure every aspect of the golf experience runs smoothly, from greeting guests to processing reservations and maintaining displays.

The role focuses on exceptional customer service, accurate cash handling, and effective communication across course operations.

Qualifications

• High school education or equivalent education.
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience.
• Previous customer experience required.

Responsibilities

• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible.
• Greet and welcome Members and Guests in a professional and courteous manner.
• Communicate clearly and professionally with Members, Guests, and fellow staff Members.
• Answer questions and provide assistance and information to Members & Guests.
• Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner.
• Accurately record time and date of reservation in the online reservation system.
• Make corrections and update online reservation system as appropriate when reservations have been filled or canceled.
• Email and telephone members/guests to verify advance reservations.
• Advises guests of any abnormal golf course conditions (overseeding, aerification etc.)
• Communicate with local hotels/resorts concerning golf course profile (conditions).
• Accurately open, operate and close the point of sale system per the Club Operations Manual.
• Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures.
• Collect green fees, car fees, and other incomes.
• Assist with physical inventories as required.
• Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays.
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards.
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.
• Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
• Assist with all closing procedures for the Golf Shop
• Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)
• Special projects or other duties as assigned

Skills

Customer service

Retail knowledge

Guest relations

Education

High school diploma or equivalent

Job description

TPC Harding Park, located in San Francisco, CA, offers two impressive golf courses, and an award winning restaurant, all open to the public. TPC Harding Park has been honored as “#13 Municipal Golf Course in the United States” as well as the “#24 Best Course to Play in California,” by Golfweek Magazine. Golf Digest Magazine has also named it as, “one of the Best Places to Play,” ranking it a 4.5 star golf course. TPC Harding Park enjoys a storied history as a frequent PGA TOUR stop and hosted the 2020 PGA Championship. Tee up your career as a part of our team with the TPC Network! The Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. They are most influential in generating retail sales for the club. They conscientiously tend to the needs of the players and guests ensuring that their golf experience runs as smoothly and enjoyably as possible.

QUALIFICATIONS

• High school education or equivalent education
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience
• Previous customer experience required

RESPONSIBILITIES/DUTIES

• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Greet and welcome Members and Guests in a professional and courteous manner
• Communicate clearly and professionally with Members, Guests, and fellow staff Members
• Answer questions and provide assistance and information to Members & Guests
• Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner.
• Accurately record time and date of reservation in the online reservation system
• Make corrections and update online reservation system as appropriate when reservations have been filled or canceled
• Email and telephone members/guests to verify advance reservations
• Advises guests of any abnormal golf course conditions (overseeding, aerification etc.)
• Communicate with local hotels/resorts concerning golf course profile (conditions)
• Accurately open, operate and close the point of sale system per the Club Operations Manual
• Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures
• Collect green fees, car fees, and other incomes
• Assist with physical inventories as required
• Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.
• Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
• Assist with all closing procedures for the Golf Shop
• Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)
• Special projects or other duties as assigned

Pay Range: $22.01 - $22.01 per hour

Our benefits may include:

• Medical/Dental/Vision
• Health Savings Account with employer contribution
• Wellness Reward Program
• Life and Disability Insurance
• 401(k) plus employer match and employer contribution
• Pet Insurance
• Employee Assistance Program
• Paid Time Off and Holidays
• Complimentary employee mealsAccess to PGA TOUR golf tournaments
• Tuition Assistance
• Playing privileges and employee discounts

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

Travel is not expected for this position

Work Schedule Expectations

This position requires shifts as necessary based on business levels

Supervisory Responsibility

This position has no direct supervisory responsibilities

Owned, operated, and licensed by the PGA TOUR, the TPC Network is comprised of 30 premier private, resort and daily fee golf properties designed by some of golf’s most elite architects. Each TPC has hosted or has been designed to host TOUR-sponsored golf tournaments. Since TPC Sawgrass first opened its world-renowned PLAYERS Stadium Course in the fall of 1980, TPCs have provided the PGA TOUR with rent-free venues for tournaments, helping to boost championship golf purses and increasing charitable donations to grassroots non-profit organizations. At the same time, TPCs have provided recreational golfers with the unique opportunity to test their skills on the same layouts where the world’s best golfers compete. TPCs are known for their outstanding conditioning and amenities, as well as a commitment to environmental excellence. The TPC Network is also distinguished by its unwavering commitment to further the PGA TOUR’s giving back mission through support of charitable and community-based programs. For more information, please visit www.tpc.com.

Our benefits may include:

• Medical/Dental/Vision
• Health Savings Account with employer contribution
• Wellness Reward Program
• Life and Disability Insurance
• 401(k) plus employer match and employer contribution
• Pet Insurance
• Employee Assistance Program
• Paid Time Off and Holidays
• Complimentary employee meals
• Access to PGA TOUR golf tournaments
• Tuition Assistance
• Playing privileges and employee discounts