Golf Shop Sales & Guest Experience Associate

Cleveland Metroparks; Newburgh Heights (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Cleveland Metroparks Golf Shop Attendant will operate a point-of-sale system to sell merchandise, greens fees, and food and beverage at our Newburgh Heights facility. You will handle cash transactions and assist guests with merchandise selection while delivering outstanding customer service.

You will receive and resolve visitors’ complaints, inform supervisors of unresolved issues, and help maintain a safe, welcoming environment for guests and staff.

Responsibilities

• Operates a point-of-sale system to sell merchandise, greens fees, and food and beverage.
• Handles cash transactions for greens fees, merchandise, and food and beverage in conformity with park policies and procedures relating to cash handling.
• Assists customers with merchandise selection and provides outstanding customer service to all guests.
• Receives visitors’ complaints and resolves complaints when possible; informs supervisor of unresolved complaints.
• Keeps direct supervisor promptly informed of key/significant issues or concerns.
• Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public; responds to hazardous situations and notifies supervisory personnel.
• Performs related duties as assigned or apparent.

Job description

The Cleveland Metroparks Golf Shop Attendant will operate a point-of-sale system to sell merchandise, greens fees, and food and beverage at our Newburgh Heights facility. You will handle cash transactions and assist guests with merchandise selection while delivering outstanding customer service.

You will receive and resolve visitors’ complaints, inform supervisors of unresolved issues, and help maintain a safe, welcoming environment for guests and staff.