Golf Shop Retail Coordinator

Twice; Golden (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Twice is seeking a Golf Shop Operations Coordinator to manage the golf shop merchandise lifecycle from selection to display. The role supports an industry-leading public golf retail operation and collaborates with golf professionals to promote the game of golf and deliver exceptional customer service.

You will assist with purchasing, inventory accuracy, and visual presentation standards while supporting revenue goals and guest experience. Weekend and holiday shifts may be required.

Qualifications

• Experience delivering exceptional customer service in a retail or service environment.
• Ability to assist with inventory control, merchandising and display standards.
• Experience coordinating with vendors and sales representatives to manage product assortment and deliveries.

Responsibilities

• Coordinate selection, purchase, receipt, display and inventory for golf shop merchandise.
• Use POS system to track sales, stock levels, and reporting; support inventory accuracy.
• Assist with annual merchandise planning and seasonal product assortment decisions.
• Provide support for budget adherence, cash handling, and vendor relationships.
• May perform custom clubfitting and work early morning, evenings, weekends, and holidays.

Skills

Customer service

Inventory management

Vendor relations

Tools

POS system

Job description

Under the direct supervision of the Head Golf Professional, the Golf Shop Retail Coordinator coordinates the selection, purchase, merchandising, inventory control and overall management of the golf shop merchandise operation. This position supports an industry-leading public golf retail operation and works closely with golf professionals by providing support, promoting the Club’s vision, and promoting the game of golf with an emphasis on providing exceptional customer service. This position helps support revenue goals, inventory accuracy, visual presentation standards, and the overall guest retail experience. May be required to work early morning, evening, weekend, and holiday shifts.

GOLF PRO SHOP OPERATIONS

• Responsible for the selection, purchase, receipt, ticketing, display, inventory and accounting procedures for all golf shop merchandise.


• Works directly with the point-of-sale (POS) system and related reporting tools to help ensure adequate stock levels, accuracy of sales, effective reorder points, minimization of inventory shrinkage and overall inventory control.


• Works directly with industry sales representatives and vendors regarding product assortment, purchasing, delivery schedules and overall vendor relationships.


• Under the direct supervision of the Head Golf Professional, coordinates the day-to-day financial administration of golf retail operations and serves as a primary operational contact with the City’s Finance Department. Responsibilities include sales, invoice processing, credit memos, general ledger reconciliation, daily cash reporting, daily, monthly and year-end inventory, and receiving, in accordance with City policies and procedures.


• Assists the Head Professional with the annual merchandise buying plan, seasonal product assortment decisions, and monitoring financial and operational performance of the golf shop operations and services, including sales trends, inventory performance, loss prevention, and retail presentation standards.


• May provide custom Clubfitting.


• Can expect to work behind the Golf Shop counter in the off-season (November 15 – March 15).

GENERAL GOLF OPERATIONAL SUPPORT

• Assists in areas of the operation, including daily golf course activities, operations, established safety protocols, policy, and procedure implementation.


• Completes supportive tasks, providing answers, insights, instructions, and assistance for services via phone, email, or in person.


• Provides exceptional customer service to golf course guests, acting as a model for others.


• Attend applicable meetings, including management and staff meetings, when requested.

SUPERVISORY RESPONSIBILITIES

• Assists supervisor with the supervision of assigned staff. Carries out supervisory responsibilities in accordance with the City's guidelines, policies and applicable laws.


• Plans, assigns and directs work of assigned staff, addressing complaints and resolving problems.


• Provides product knowledge, sales support, and retail training to staff to support guest engagement, merchandising consistency, and increased sales performance.


• May conduct interviews and make recommendations for hiring and staffing needs.


• May provide input for the evaluation of assigned personnel.